SHOP MANAGER

JOBER PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading milk tea shop in Singapore is seeking a manager to oversee daily operations, including inventory management and staffing. The role focuses on training staff, ensuring compliance with health standards, and delivering exceptional customer service. Ideal candidates should possess strong leadership and problem-solving skills, along with a passion for creating a positive customer experience.

Responsibilities

• Oversee daily operations including inventory, staffing, and product quality.
• Lead a team through training, scheduling, and performance management.
• Ensure high-quality customer service and resolve issues promptly.
• Monitor stock levels, conduct inventory, and manage ordering.
• Act as a brand ambassador to drive sales and customer engagement.

Skills

Leadership and interpersonal skills

Strong customer service skills

Good organizational skills

Problem-solving skills

Accuracy in handling cash

Ability to maintain a calm demeanor

Job description

A milk tea shop manager oversees daily operations, including inventory, staffing, customer service, and ensuring product quality by following standard operating procedures for beverages and food. Key responsibilities involve leading a team through training and scheduling, maintaining shop cleanliness, managing finances, driving sales, and creating a positive customer experience to meet business goals.

Key Responsibilities

• Operations Management: Oversee the cleanliness, organization, and stock levels of the retail space, bar, and inventory.
  Ensure health department compliance and proper maintenance of equipment.
  Manage the creation and preparation of beverages and food according to company recipes and standard operating procedures (SOPs).
• Staff Management: Recruit, train, and schedule staff to meet operational needs.
  Provide ongoing training and coaching to ensure staff understand products and procedures.
  Manage performance, assigning duties and ensuring a positive and productive team environment.
• Customer Service: Ensure high-quality customer service and resolve customer issues promptly and courteously.
  Create and maintain a welcoming and efficient atmosphere for customers.
• Financial & Inventory Control: Monitor stock levels, conduct inventory, and manage ordering of ingredients, supplies, and merchandise.
  Handle cash accurately and be responsible for sales and reporting.
• Marketing & Community Engagement: Act as a brand ambassador to drive sales and customer engagement.
  Potentially organize and host events, such as tea tastings or educational events.

Required Skills and Qualities

• Leadership and interpersonal skills to motivate and manage a team.
• Strong customer service skills, including polite and efficient communication.
• Good organizational and time management abilities.
• Problem-solving skills and sound judgment.
• Accuracy in handling cash and computing sales data.
• Ability to maintain a calm and positive demeanor.

Jober Pte Ltd UEN 201616711G

EA License No: 16C8401

XING CHONG | Registration No: R22109860

#SGUnitedJobs

Website : https://www.jobersg.com/