SHIPPING MANAGER

BIG - FOOT LOGISTIC PTE LTD; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A logistics company in Singapore is seeking an experienced professional to lead export and import order fulfillment operations. The ideal candidate will have 3-5 years of experience in freight forwarding, strong knowledge of customs processes, and the ability to manage teams. Responsibilities include ensuring accurate and timely shipments, developing operational guidelines, and training staff. Proficiency in Microsoft Office and communication skills in English and Chinese are essential.

Qualifications

• Min 3-5 years of professional experience in freight forwarding and shipping.
• Experience in leading a team, recruitment, training, and performance management.
• Strong knowledge of Custom Processes and Shipping Operations.

Responsibilities

• Lead and manage export and import order fulfillment operations.
• Ensure shipments are executed accurately according to SOPs and KPIs.
• Develop guidelines and best practices to mitigate compliance risks.

Skills

Leadership

Strong knowledge in Export & Import Operations

People management

Strong written and verbal communication in English

Proficient in Microsoft Office

Education

Bachelor’s Degree or Diploma in Supply Chain/Logistics/Shipping

Job description

Responsibilities:

• Lead and manage export and import order fulfillment operation as the main point of contact.
• To create and conduct periodic reviews of SOPs aimed at enhancing operational efficiency through system automation or process improvements, thereby mitigating potential risk areas.
• Ensure that shipments are executed accurately and punctually according to agreed SOPSs and KPIs.
• Ensure inquiries via telephone and/or email are timely and accurately responded.
• Ensure all related shipping documents, such as BL, AWB, DO, Commercial Invoices, Tax Invoices, etc, are efficiently and properly handled as per requirements.
• Develop and uphold guidelines and best practices to minimize compliance risks associated with shipments.
• Deliver on-the-job training to staff members to enhance their work performance and productivity.
• Proactively communicate with Shipping Lines and Freight Forwarders for shipping information, negotiate shipping costs accordingly.
• Manage Warehouse and/or 3rd Party Warehouse Provider to ensure on time clearance, loading and unloading of containers.
• Liaise with relevant parties for shipment discrepancies, shipping and insurance claims matters.
• Manage Shipping Lines and Freight Forwarders via regular performance meetings.
• Manage and ensure departmental costs are within agreed budget.

Requirements:

• Bachelor’s Degree or Diploma in Supply Chain / Logistics / Shipping or equivalent related qualification
• Min 3-5 years of professional experience in freight forwarding and shipping
• With experience in organizing, leading a team, people management and leadership, including recruitment, training & development, coaching, conflict and performance management
• Strong knowledge in Export & Import Operations, Custom Process, Permit Declaration, Incoterms, Shipping Operation matters.
• Strong knowledge various shipping lines, freight forwarders, related freight and shipping costs, and able to engage Shipping Lines and Freight Forwarders as needed
• Willing to work 5.5 days.
• Proficient in Microsoft Office applications and other relevant software.
• Strong written and verbal communication skills in English and Chinese
• With portnet experience is added advantage.
• Able to multi-task in a fast-paced environment.