Shipping Logistics Officer - KV

PASONA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A logistics service provider in Singapore is seeking a Shipping Logistics Officer to promote excellent customer service and manage delivery operations. The ideal candidate should possess a GCE O Level and have 1-2 years of experience in the logistics industry. Key responsibilities include ensuring customer satisfaction, planning deliveries, and generating reports. Proficiency in Microsoft Office and knowledge of logistics systems are advantageous. The role offers a dynamic environment requiring teamwork, proactivity, and adaptability.

Qualifications

• 1-2 years’ experience in logistics industry is preferred.
• Positive attitude and able to prioritize tasks.
• Good interpersonal and communication skills.

Responsibilities

• Promote excellent customer service and ensure customer satisfaction.
• Plan delivery schedules according to customer requirements.
• Provide customer reports daily and monthly.

Skills

Customer service

Communication skills

Analytical skills

Detail-oriented

Team player

Education

GCE O Level

Tools

Microsoft Office

PSA Haulier Community System

TradeNet

Job description

Position: Shipping Logistics Officer (Job ID: 19714)

• Pioneer
• Basic + AWS + VB

Job Description:

Primary Responsibilities

• Promote excellent customer service and ensure satisfaction is delivered consistently.
• Build a strong relationship with customer in terms of high confidence level with Company.
• Communicate and follow‑up with customer on the status of their shipments or deliveries.
• Understand individual customer’s processes and Key Performance Indicators (KPIs).
• Achieve and monitor customer’s monthly Key Performance Indicators (KPIs) closely.
• Comply with company’s standard operating procedure (SOP) and quality policy.
• Comply and meet the requirements of ISO 9001, ISO 45001, and ISO 22301 for Integrated Management System.
• Ensure achieve IMS Policy and IMS objectives.
• Communicate with superior to improve department processes.
• Perform any other tasks as and when assigned by the superior.

Duties / Scope of Works

Communication

• Understand customer’s delivery requirements.
• Communicate with customer on their daily trucking status.
• Communicate and handle customer complaints appropriately.
• Communicate with various departments to achieve customer requirements.

Planning

• Plan the delivery in accordance with customer’s requirements.
• Plan the delivery schedule in advance to avoid penalty imposed by the authorities.
• Plan and maximise the delivery in accordance with our company’s resources.

Processing

• Perform order processing through PSA Haulier Community System.
• Perform permit declaration through crimson logic.
• Perform payment / courier service on behalf of customer.
• Perform shipping documentation and coordination with shipping line or agent.

Coordination

• Perform transportation coordination with haulage operation team (Internal).
• Perform warehouse coordination with warehouse operation team (Internal & External).
• Perform depot coordination with depot operation team (Internal & External).

Reports

• Provide customer’s report (Daily or Monthly).
• Generate company’s required reports (Daily or Monthly).
• Generate monthly TradeNet Major Exporter Scheme Import or Export report for customer.
• Perform Monthly accrual submission (Internal & External).

Document Storage

• Segregate all documents into company’s copy and customer’s copy.
• Perform all document scan through scan portal to DocuShare system.
• Maintain proper documentation (Hard copy) for warehouse storage.

Preparation of Billing

• Execute closure for all completed HCS orders in PSA HCS system.
• Check all PSA relevant charges are transmitted into PSA HCS system.
• State all additional company charges on the HCS orders (Hard copy) for billing purpose.
• Prepare and attach required receipts and emails for billing purpose. (Payment on Behalf, Miscellaneous charges)

Job Requirements:

• Minimum GCE O Level with 1‑2 years’ experience in logistics industry is preferred.
• Positive attitude, detail‑oriented, organised, and able to prioritize tasks.
• Good interpersonal, communication and analytical skills.
• Able to work as a team player, pro‑active, self‑motivated and high sense of responsibility.
• Ability to work independently and under pressure in a fast‑moving environment.
• Proficiency in Microsoft Office.
• Knowledge in PSA Haulier Community System and TradeNet will be an advantage.
• Willing to work 5.5 days (Alternate Saturday work from home).