Shipping Logistics Officer - KV

PASONA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A logistics service provider in Singapore is seeking a Shipping Logistics Officer to promote excellent customer service and manage shipment processes. The ideal candidate will have a minimum GCE O Level and 1-2 years of logistics experience. Proficiency in Microsoft Office is essential. Join a dynamic team that values detail-oriented and proactive individuals. The position involves working in a fast-paced environment with a positive attitude required.

Qualifications

• 1-2 years’ experience in logistics industry preferred.
• Ability to work independently and under pressure.
• Willing to work 5.5 days a week.

Responsibilities

• Promote excellent customer service.
• Plan delivery in accordance with customer requirements.
• Prepare and attach receipts for billing purposes.

Skills

Communication skills

Organizational skills

Interpersonal skills

Analytical skills

Detail-oriented

Proficiency in Microsoft Office

Education

Minimum GCE O Level

Tools

PSA Haulier Community System

TradeNet

Job description

Overview

Position: Shipping Logistics Officer (Job ID: 19714)

Pioneer

Basic + AWS + VB

Job Description

Primary Responsibilities

• Promote excellent customer service and ensure that satisfaction is delivered consistently.
• Build a strong relationship with customers with a high level of confidence in the Company.
• Communicate and follow up with customers on the status of their shipments or deliveries.
• Understand individual customer processes and key performance indicators (KPIs).
• Achieve and monitor the customer’s monthly KPIs closely.
• Comply with the company’s standard operating procedure (SOP) and quality policy.
• Comply with and meet the requirements of ISO 9001, ISO 45001, and ISO 22301 for the Integrated Management System.
• Ensure achievement of IMS Policy and IMS objectives.
• Communicate with superiors to improve department processes.
• Perform any other tasks as assigned by the superior.

Duties / Scope of Works

• Communication
  • Understand customer delivery requirements.
  • Communicate with customers on their daily trucking status.
  • Communicate and handle customer complaints appropriately.
  • Communicate with various departments to achieve customer requirements.
• Planning
  • Plan the delivery in accordance with customer requirements.
  • Plan the delivery schedule in advance to avoid penalties imposed by authorities.
  • Plan and maximize delivery in accordance with the company’s resources.
• Processing
  • Perform order processing through PSA Haulier Community System.
  • Perform permit declaration through Crimson Logic.
  • Perform payment / courier service on behalf of the customer.
  • Perform shipping documentation and coordination with shipping lines or agents.
• Coordination
  • Coordinate transportation with the internal haulage operation team.
  • Coordinate with internal & external warehouse operation teams.
  • Coordinate with internal & external depot operation teams.
• Reports
  • Provide customer reports (Daily or Monthly).
  • Generate company reports (Daily or Monthly).
  • Generate monthly TradeNet Major Exporter Scheme Import or Export reports for customers.
  • Perform monthly accrual submissions (Internal & External).
• Document Storage
  • Segregate all documents into company and customer copies.
  • Perform document scans through the scan portal to the DocuShare system.
  • Maintain proper hard copy documentation for warehouse storage.
• Preparation of Billing
  • Execute closure for all completed HCS orders in the PSA HCS system.
  • Check all PSA relevant charges are transmitted into the PSA HCS system.
  • State all additional company charges on the HCS orders (hard copy) for billing purposes.
  • Prepare and attach required receipts and emails for billing purposes (Payment on Behalf, Miscellaneous charges).

Job Requirements

• Minimum GCE O Level with 1-2 years’ experience in logistics industry is preferred.
• Positive attitude, detail-oriented, organized, and able to prioritize tasks.
• Good interpersonal, communication and analytical skills.
• Able to work as a team player, proactive, self-motivated and with high sense of responsibility.
• Ability to work independently and under pressure in a fast-moving environment.
• Proficiency in Microsoft Office.
• Knowledge in PSA Haulier Community System and TradeNet is an advantage.
• Willing to work 5.5 days (Alternate Saturday work from home).

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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Thank you for your cooperation.

Tan Katrina Therese Yap

EA Registration No: R25128964
Pasona Singapore Pte Ltd
1 FINLAYSON GREEN #09-02 SINGAPORE 049246
URL: www.pasona.com.sg

EA License No: 90C4069