Shipping Freight Officer

WECRUIT PTE. LTD.; Singapore; On-site; SGD 30,000 - 48,000; Full time

Job summary

A logistics company in Singapore is seeking a Customer Service Representative to manage inquiries and support the sales team. The role involves preparing quotations, resolving issues, and ensuring smooth operations. Candidates should possess strong communication skills, a positive attitude, and preferably experience in the freight forwarding industry. This position may require working under pressure and handling overtime when necessary.

Qualifications

• Customer service experience and relevant experience in the freight forwarding industry is preferred.
• Willingness to learn and take initiative.
• Strong teamwork skills.

Responsibilities

• Respond to customer inquiries through various communication channels.
• Prepare and process sales-related documents for logistics.
• Troubleshoot and resolve logistics-related issues.
• Coordinate with internal teams for smooth operations.
• Support the sales team in generating new business.

Skills

Strong communication and interpersonal skills

Proficiency in English

Positive attitude

Ability to work under pressure

Basic knowledge of Microsoft Excel

Job description

• Respond to customer inquiries through phone, email, and other communication channels.
• Prepare and process quotations and other sales‑related documents for airfreight, seafreight, logistics, and CBT.
• Generate weekly and monthly reports as required.
• Troubleshoot and resolve issues such as damaged cargo, billing discrepancies, and other logistics concerns.
• Coordinate with internal teams, including outdoor sales, operations, finance, and customer service, to ensure smooth operations.
• Support the outdoor sales team in generating new business and maintaining strong customer relationships.

Requirements:

• Positive, proactive, and optimistic attitude.
• Strong communication and interpersonal skills.
• Proficiency in English.
• Willingness to learn, improve, and take initiative.
• Ability to work under pressure and handle overtime when necessary.
• Capable of working independently while also being a strong team player.
• Basic knowledge of Microsoft Excel is an advantage.
• Relevant experience in customer service and the freight forwarding industry is preferred.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No. 20C0270