Shipping Coordinator / Customer Services Officer

ASL GLOBAL PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A logistics company in Singapore is seeking a customer service professional to handle shipping bookings. Key responsibilities include documenting and processing customer bookings, coordinating with shipping lines, and ensuring cargo conditions are satisfactory. The ideal candidate will manage communication with shippers and the sales team, with additional administrative tasks assigned as needed.

Responsibilities

• Ensure customer bookings are promptly documented and reviewed.
• Input export job reference.
• Resolve special shipment requirements with shipper.
• Keep Sales Personnel updated about bookings.
• Book shipment with shipping lines or consols.
• Advise shipper via email or fax after space confirmation.
• Arrange trucking and collection of cargo if required.
• Inform shipper of changes in vessel details or delays.
• Ensure cargo is sent in good condition.
• Verify vendor's invoice and close files.
• Perform other ad-hoc duties as assigned.

Job description

Responsibilities

• Ensure customer bookings are promptly documented, processed and reviewed for accuracy and completeness.
• Input export job reference.
• Any special shipment requirements shall be resolved with the shipper prior accepting the booking.
• Keep Sales Personnel about their bookings.
• Upon receipt of booking from shipper, Customer Service will book shipment direct with shipping lines or our consol for both FCL and LCL cargo.
• After confirmation of space with shipping lines or consol, Customer Service will advise shipper via email or fax.
• Customer Service will proceed to arrange the trucking and collection of cargo if customer require this service.
• Any changes in vessel details or delay in arrival date will made known to shipper via phone or email by Customer Service.
• Ensure all cargoes send in good condition and if any damage shall revert to customer immediately.
• Verify vendor’s invoice and close files.
• Other ad-hoc duties as assigned by the supervisor