Shift Leader / Manager On Duty - 44Hours per Week

MGCA CAFE SG PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local café chain in Singapore is seeking a Shift Leader to oversee daily store operations. This role involves leading a team to ensure exceptional guest experiences, maintaining food quality and cleanliness, and providing support in the absence of the Store Manager. Ideal candidates will have experience in the service industry and possess strong leadership, communication, and multitasking skills.

Qualifications

• At least 3 years experience in the service industry.
• Minimum 1 year experience in a supervisory role.
• Strong leadership and communication skills.

Responsibilities

• Supervise and support team members during shifts.
• Deliver outstanding customer service and handle guest concerns.
• Train, coach, and motivate team members.

Skills

Leadership

Customer Service

Communication

Multitasking

Conflict Resolution

Job description

Job Summary

The Tim Hortons Shift Leader plays a vital leadership role in supporting daily store operations. You will lead by example, guide team members during shifts, ensure exceptional guest experiences, and maintain high standards of food quality, cleanliness, and efficiency. The Shift Leader helps build a strong team culture and acts as the main point of contact in the absence of Store manager.

Key Responsibilities

• Supervise and support team members during shifts to ensure smooth operations.
• Deliver outstanding customer service and handle guest concerns professionally.
• Delegate tasks and ensure timely completion of duties including prep, service, and cleaning.
• Open and/or close the store following operational checklists and cash procedures.
• Train, coach, and motivate team members to achieve performance goals.
• Ensure food safety, cleanliness, and store presentation meet Tim Hortons standards.
• Maintain inventory and assist with ordering supplies as needed.
• Communicate effectively with management about staffing, operational needs, and feedback.

Operation Requirements

• At least 3 years experience in the service industry with at least 1 year experience in a supervisory role.
• Passion for F&B industry with proven experience in delivering excellent customer experiences.
• Strong leadership, decision-making, and communication skills.
• Ability to lead a team and resolve conflicts positively and efficiently.
• Dependable, organized, and able to multitask under pressure.
• Must be able to work a flexible schedule and fill in when required.
• Willingness to work flexible hours, including early mornings, evenings, weekends, and holidays.
• Excellent communication and interpersonal skills.
• Strong attention to detail and a commitment to quality.
• Reliable, punctual, and a positive team player.
• 05-day work week (shift).

Physical Requirements

• Ability to stand for long periods.
• Ability to lift to 25 lbs.