SG - Specialist: Part-Time, Seasonal

Apple Inc.; Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

Apple Inc. in Singapore is seeking a Specialist to build brand loyalty and deliver an exceptional in-store customer experience.

As a Specialist, you will ask questions to understand customer needs, tailor recommendations, and educate shoppers on Apple products and purchase options. You will collaborate with the team to support customers and maintain a welcoming, inclusive store environment.

Qualifications

• Availability to work a schedule including nights, weekends and public holidays.
• Proficient in the local language, both written and spoken.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting products.
• Stay up to date on Apple products, services, and purchase options.
• Assist peers by sharing knowledge about products and purchase options.
• Maintain accuracy and follow guidance in store operations.
• Contribute to an inclusive environment and uphold Apple’s values.
• Perform other tasks as needed to support the store and customers.
• Demonstrate commitment to inclusion and diversity in daily activities.

Skills

Customer service

Active listening

Communication

Product knowledge

Job description

Selection changes the language of the page/content

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.As a Specialist, you build brand loyalty and create owners of Apple products and services. You’re dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious — you ask questions to learn about our customers’ needs, customizing recommendations to enrich their lives.

Description

Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.Understand and proactively stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes.Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.Maintain accuracy and follow guidance.Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• You should also be proficient in the local language, both written and spoken.

Preferred Qualifications

• Demonstrate knowledge of Apple products and services.
• Personalize solutions based on customer needs, and effectively communicate them.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be curious and open to learning from others and helping each other grow.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Be trusted with sensitive or confidential information, keeping with Apple’s core values.

Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple provides reasonable accommodations to applicants with disabilities and in accordance with local requirements. Apple is a drug-free workplace.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace