Services Account Manager

Keysight Technologies; Singapore; Hybrid; SGD 80,000 - 120,000; Full time

Job summary

A leading technology solutions provider in Singapore is seeking a dynamic Services Account Manager to drive business growth in Emerging Markets. The role involves developing account strategies, fostering customer relationships, and ensuring coverage of complex requirements. Candidates should possess a BS EE degree, have over 6 years of sales experience, and ideally speak Thai or another Southeast Asian language. This position requires considerable travel and a proactive, goal-oriented approach.

Qualifications

• 6+ years of previous service sales or equivalent industry experience.
• Experience in complex sales engagements in Emerging Markets is highly desirable.
• Ability to speak Thai or other Southeast Asian languages is an added advantage.

Responsibilities

• Lead account strategies to generate services business growth.
• Build and maintain customer relationships as a trusted advisor.
• Guide customers through the sales process to close deals.

Skills

Sales Capabilities

Strong executive presence

Problem-solving skills

Relationship management

Education

BS EE degree or equivalent experience

Job description

Overview

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world‑class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award‑winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry‑first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

The Services Account Manager Will Utilize Proven And Disciplined Sales Methodologies To Sell Services For Keysight's Hardware And Software Products Across The Entire Customer Organization, From Technicians To Executives. Responsibilities Include:

• Leading the development and execution of account strategies to generate services business growth opportunities across Emerging Markets, including Thailand, Indonesia and selected Singapore accounts.
• Building and maintaining customer relationships, influencing long-term strategic direction and acting as a trusted advisor to strategic customers.
• Navigating complex selling processes and proactively guiding customers through the sales process to close deals.
• Exploring and understanding complex customer requirements on both business and technical levels to ensure comprehensive service coverage across their installed base.
• Developing comprehensive account plans and deep knowledge of the Keysight Services portfolio to build a strong funnel of annuity business.
• Collaborating closely with account managers, service delivery partners, and executive staff to ensure strong customer value and success.

Key Competencies

Sales Capabilities

• Strong executive presence with the ability to lead Customer Business Reviews and coordinate with partner organizations.
• Ability to develop and maintain positive long‑term relationships with key customers at all levels across diverse cultural and regional markets in Southeast Asia.
• Skilled in articulating and demonstrating Keysight’s value propositions to customers.
• Proven track record in disciplined execution of services and renewal sales processes, including funnel management to achieve and exceed sales targets.
• Ability to assess and understand customer business initiatives and identify issues/opportunities affecting ARR business, attach rates, and customer satisfaction scores.
• Problem‑solving skills for a broad range of issues with varying scope and complexity.
• Ability to manage complex sales funnels and develop business plans to accelerate sales growth.
• Goal‑driven with strong relationships inside and outside the company, and the ability to collaborate and drive alignment with multiple stakeholders.

Key Attributes

• Strong sales management skills.
• Excellent communication and organizational skills to engage effectively across multiple Southeast Asian markets.
• Driven, proactive mindset with the ability to work independently in a remote setting.
• Goal‑oriented with a sense of urgency.
• Ability to multitask effectively.
• Passion for customer satisfaction.
• Win‑win attitude with sound judgment and resource management.

Qualifications

Job Qualifications

• BS EE degree or equivalent experience required.
• 6+ years of previous service sales or equivalent industry experience.
• Experience working with strategic, major and territorial accounts on complex sales engagements in Emerging Markets is highly desirable.
• Ability to speak Thai or other Southeast Asian languages is an added advantage.
• Ability to travel 50% of the time, including travel across Thailand, Indonesia, and Singapore.

Keysight is an Equal Opportunity Employer.