ServiceNow Technical Lead (App Engine), Consulting

Ernst & Young Advisory Services Sdn Bhd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global advisory firm in Singapore is seeking a highly experienced ServiceNow Technical Lead to guide development teams, design scalable solutions, and provide technical advisory services. The ideal candidate should have over 7 years of hands-on experience with ServiceNow, strong leadership skills, and a track record of successful project delivery. This role offers a dynamic environment where you can shape your future with confidence.

Benefits

Continuous Learning

Flexible Working Arrangements

Diverse and Inclusive Culture

Qualifications

• 7+ years of hands-on experience with the ServiceNow platform, including solution design and implementation.
• Successful delivery of at least 2 full ServiceNow projects, preferably involving App Engine and Service Portal.
• In-depth knowledge of ServiceNow integration technologies (SSO, SAML, SSL, SOAP/REST Web Services, LDAP).

Responsibilities

• Lead a team of ServiceNow specialists on App Engine Studio development projects.
• Design and develop complex workflows, business rules, integrations, and custom applications.
• Provide technical coaching and mentoring to junior developers.

Skills

ServiceNow Platform Expertise

Leadership

Problem-solving

Client Relationship Management

Technical Coaching

Education

Bachelor’s degree in Computer Science, Information Systems, or related field

Tools

ServiceNow

CSDM 3.0 Framework

SOAP/REST Web Services

Job description

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Location:

Other locations: Primary Location Only

Date: Sep 24, 2025

Requisition ID: 1646892

At EY, we develop you with future-focused skills and equip you with world-class experiences. We empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. We work together across our full spectrum of services and skills powered by technology and AI, so that business, people and the planet can thrive together.

We’re all in, are you? Join EY and shape your future with confidence.

The opportunity

We are seeking a highly experienced ServiceNow Technical Lead with strong expertise in App Engine Studio to lead development teams, design complex solutions, and provide technical advisory services. The ideal candidate will play a key role in defining architecture, delivering scalable solutions, and guiding junior developers while working closely with clients and stakeholders.

Your key responsibilities

• Lead a team of ServiceNow specialists on App Engine Studio development projects.
• Design and develop complex workflows, business rules, integrations, and custom applications.
• Provide technical coaching and mentoring to junior developers on ServiceNow scripting.
• Define solution scope and deliver technical advisory services to support clients implementing ServiceNow programs of work.
• Translate client requirements into workable solutions, including creating architecture design documentation and ServiceNow roadmaps.
• Create and maintain platform implementation roadmaps while providing hands-on support for detailed design and implementation.
• Demonstrate product and technical leadership throughout ServiceNow engagements.
• Collaborate with technical and functional analysts, solution architects, and delivery managers to deliver high-quality ServiceNow solutions.

Skills and attributes for success

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)
• Strong ability to define architectural and design-level technical solutions aligned with client business needs.
• 7+ years of hands-on experience with the ServiceNow platform, including solution design and implementation.
• Successful delivery of at least 2 full ServiceNow projects, preferably involving App Engine and Service Portal.
• In-depth knowledge of ServiceNow integration technologies (SSO, SAML, SSL, SOAP/REST Web Services, LDAP, JDBC/ODBC).
• Proficiency in CSDM 3.0 framework and familiarity with popular coding languages.
• Strong problem-solving skills, creativity, and attention to detail.
  
• Ability to build strong, credible relationships with both business and technical stakeholders.
  
• Self-driven with the ability to manage tasks independently while contributing to the team’s capability development.
• Ideally, You’ll Also Have
  • ServiceNow certifications (e.g., CSA, CAD, CIS).
  • Consulting experience with client-facing roles.
  • Prior experience in Singapore Government projects.

What we look for

• Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry.
• An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization.

What we offer

EY offers a competitive remuneration package commensurate with your work experience where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements, where this may be needed, guided by our FWA Policy.

Plus, we offer:

• Continuous learning:You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you:We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership:We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture:You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, apply today!

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EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.