Servicenow Developer

K2 PARTNERING SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A reputable IT solutions provider in Singapore is seeking a candidate to gather requirements and manage system changes. You should have experience with ServiceNow modules and strong JavaScript skills. This role includes planning and implementing systems to meet specified standards while ensuring service continuity. The ideal applicant will contribute to technical solutions and improvements across the organization, adhering to best practices. Competitive compensation and a supportive work environment are offered.

Qualifications

• Experience in the setup and configuration of ServiceNow modules.
• Proficiency in workflow design and development.
• Strong JavaScript skills are required.

Responsibilities

• Gather business and/or application requirements to perform infrastructure requirement analysis.
• Plan, design, install, test, and implement systems according to specifications.
• Manage system changes through the established change request process.
• Respond promptly to incidents and provide resolutions for escalated incidents.
• Conduct root cause analysis and implement proactive measures.

Skills

ServiceNow modules setup and configuration

Workflow design and development

JavaScript

Job description

Responsibilities

• Gather business and/or application requirements on the infrastructure to perform infrastructure requirement analysis and design.
• Plan, design, install, test, and implement systems in accordance with specifications and service levels. Perform necessary system programming and configuration where relevant.
• Manage system changes through the established change request process and provide regular status reports to relevant parties.
• Respond promptly to incidents, investigate issues, and provide temporary and/or permanent resolutions for escalated incidents.
• Provide timely status updates to stakeholders and relevant teams.
• Conduct root cause analysis and implement proactive measures; monitor the effectiveness of implemented solutions.
• Monitor and measure system performance and availability proactively; implement corrective actions to improve stability and efficiency.
• Track agreed service levels (e.g., service requests, system availability); document and maintain system configurations, and provide regular reporting.
• Plan and implement service continuity measures, such as backup/restore procedures and disaster recovery plans, to ensure continuous business operations.
• Provide systems-related technical advice to customers or project teams.
• Ensure ICT system management adheres to ISO20000 and ISO27001 standards, ITIL best practices, and relevant methodologies.
• Manage budgets, resources, and schedules for system implementation and operational activities.
• Establish facility management standards and best practices to ensure operational consistency across projects and facility teams.
• Evaluate internal and external business environments to develop long-term strategies for the unit or organization.
• Advise on technology adoption based on business and technical considerations; propose integration strategies for various technology components.

Mandatory Requirements

• Experience in setup and configuration of ServiceNow modules: CMDB, ITSM, and ITOM.
• Proficiency in workflow design and development.
• Strong JavaScript skills (important requirement).