ServiceNow Business Analyst – Drive ITSM & CSM Solutions

Accenture; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global consulting company located in Singapore is seeking a Business Analyst for ServiceNow projects. The role involves acting as a liaison between stakeholders and technical teams, analyzing business needs, and facilitating workshops for process improvements. The ideal candidate should have 2-5 years of experience in ServiceNow ITSM and CSM, as well as strong analytical and communication skills. The position supports an inclusive workplace culture while delivering innovative solutions.

Benefits

Opportunities for certifications

Inclusive work environment

Well-being support

Qualifications

• 2-5 years of experience as a ServiceNow projects business analyst.
• Strong knowledge of ServiceNow ITSM and CSM.
• Experience working with global and cross-functional teams.

Responsibilities

• Act as a liaison between stakeholders and technical teams for ServiceNow implementations.
• Analyze business needs and translate them into functional specifications.
• Facilitate workshops to identify process improvement opportunities.

Skills

ServiceNow ITSM

ServiceNow CSM

Agile/Scrum methodologies

Analytical skills

Communication

Education

Bachelor's degree in Computer Science, Information Systems, Business, or related field

Job description

A global consulting company located in Singapore is seeking a Business Analyst for ServiceNow projects. The role involves acting as a liaison between stakeholders and technical teams, analyzing business needs, and facilitating workshops for process improvements. The ideal candidate should have 2-5 years of experience in ServiceNow ITSM and CSM, as well as strong analytical and communication skills. The position supports an inclusive workplace culture while delivering innovative solutions.