ServiceNow Business Analyst

Cognizant Technology Solutions; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading professional services company seeks a Business Analyst to join their Public Sector team in Singapore. The role involves leading ServiceNow implementations and working closely with stakeholders to improve digital service delivery in government agencies. Candidates should have a background in digital transformation and proven experience with ServiceNow. Competitive compensation and a collaborative work environment are offered.

Qualifications

• Minimum 4 years of relevant experience in digital transformation projects.
• Proven track record of at least 2 successful ServiceNow implementations.
• Experience in government digital transformation is preferred.

Responsibilities

• Lead requirements gathering and create user stories.
• Guide technology selection and implementation strategies.
• Build strong relationships with agency stakeholders.

Skills

Analytical skills

Stakeholder management

Facilitation skills

Cloud architecture understanding

Agile methodologies experience

Education

Diploma/Degree in Computer Science or related field

Tools

ServiceNow

Agile tools

Job description

Overview

We're seeking a dynamic Business Analyst to join our Public Sector project team. In this pivotal role, you'll spearhead ServiceNow implementations across government agencies, working closely with stakeholders to transform public service delivery through innovative digital solutions. You'll be at the forefront of digital transformation, translating complex business requirements into elegant, user-centric solutions.

Key Responsibilities

Strategic Planning & Analysis

• Lead requirements gathering through human-centric design methods and visual techniques
• Conduct thorough analysis of current systems and processes to identify improvement opportunities
• Develop strategic roadmaps for digital transformation initiatives
• Apply Design Thinking methodologies to create innovative solutions for complex government challenges

Technical Leadership

• Guide technology selection and implementation strategies aligned with client\'s architectural principles
• Evaluate and recommend appropriate development approaches (Outsourced, Co-Sourced, or In-house)
• Ensure solutions comply with cloud-based architecture standards and SG Tech Stack requirements

Project Delivery

• Create detailed user stories, functional specifications, and acceptance criteria
• Oversee platform configuration, customisation, and integration
• Manage solution deployment and ensure smooth operational transition
• Lead impact analysis for change requests and continuous improvements
• Facilitate knowledge transfer through workshops and training sessions

Stakeholder Management

• Build strong relationships with agency stakeholders and cross-functional teams
• Lead discovery workshops and requirements gathering sessions
• Drive user adoption through effective communication and training
• Collaborate with technical teams to resolve operational challenges

Required Qualifications & Experience

Education & Professional Experience

• Diploma/Degree in Computer Science, Information Technology, or related field
• Minimum 4 years of relevant experience in digital transformation projects
• Proven track record of at least 2 successful ServiceNow implementations
• HR modules implementation experience on other platforms is an added advantage
• Strong background in enterprise SaaS platforms (ServiceNow expertise required)

Technical Competencies

• Proficiency in ServiceNow platform configuration and customisation
• Experience with Agile methodologies and product-centric delivery
• Understanding of cloud architecture and modern development practices
• Working knowledge of AI tools and emerging technologies
• Experience in process automation and system integration

Essential Skills

• Advanced analytical and problem-solving capabilities
• Strong facilitation and workshop leadership abilities
• Excellent stakeholder management and communication skills
• Proven ability to influence and drive change
• Experience in government or large enterprise digital transformation

Personal Attributes

• Self-motivated with a strong drive for results
• Analytical mindset with attention to detail
• Adaptable and quick to learn new technologies
• Strong team player with excellent collaboration skills
• Innovative thinking and creative problem-solving approach

The Cognizant community

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don\'t just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what\'s right.
• We foster an innovative environment where you can build the career path that\'s right for you.

About us

Cognizant is one of the world\'s leading professional services companies, transforming clients\' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World\'s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.