ServiceNow Business Analyst

Cognizant; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology firm in Singapore is seeking a dynamic Business Analyst to join the Public Sector project team. In this pivotal role, you will spearhead ServiceNow implementations across government agencies, transforming public service delivery through innovative digital solutions. The ideal candidate has a background in enterprise SaaS platforms, strategic planning, and stakeholder management.

Qualifications

• Minimum 4 years of relevant experience in digital transformation projects.
• Proven track record of at least 2 successful ServiceNow implementations.
• Strong background in enterprise SaaS platforms required.

Responsibilities

• Lead requirements gathering and conduct thorough analysis of systems.
• Develop strategic roadmaps for digital transformation initiatives.
• Create detailed user stories, functional specifications, and acceptance criteria.

Skills

Advanced analytical capabilities

Problem-solving

Stakeholder management

Facilitation

Communication skills

Education

Diploma/Degree in Computer Science, Information Technology

Tools

ServiceNow

Agile methodologies

Job description

About the Role

We're seeking a dynamic Business Analyst to join our Public Sector project team. In this pivotal role, you'll spearhead ServiceNow implementations across government agencies, working closely with stakeholders to transform public service delivery through innovative digital solutions. You'll be at the forefront of digital transformation, translating complex business requirements into elegant, user-centric solutions.

Key Responsibilities

Strategic Planning & Analysis

• Lead requirements gathering through human-centric design methods and visual techniques

• Conduct thorough analysis of current systems and processes to identify improvement opportunities

• Develop strategic roadmaps for digital transformation initiatives

• Apply Design Thinking methodologies to create innovative solutions for complex government challenges

Technical Leadership

• Guide technology selection and implementation strategies aligned with client’s architectural principles

• Evaluate and recommend appropriate development approaches (Outsourced, Co-Sourced, or In-house)

• Ensure solutions comply with cloud-based architecture standards and SG Tech Stack requirements

Project Delivery

• Create detailed user stories, functional specifications, and acceptance criteria

• Oversee platform configuration, customisation, and integration

• Manage solution deployment and ensure smooth operational transition

• Lead impact analysis for change requests and continuous improvements

• Facilitate knowledge transfer through workshops and training sessions

Stakeholder Management

• Build strong relationships with agency stakeholders and cross-functional teams

• Lead discovery workshops and requirements gathering sessions

• Drive user adoption through effective communication and training

• Collaborate with technical teams to resolve operational challenges

Required Qualifications & Experience

Education & Professional Experience

• Diploma/Degree in Computer Science, Information Technology, or related field

• Minimum 4 years of relevant experience in digital transformation projects

• Proven track record of at least 2 successful ServiceNow implementations

• HR modules implementation experience on other platforms is an added advantage

• Strong background in enterprise SaaS platforms (ServiceNow expertise required)

Technical Competencies

• Proficiency in ServiceNow platform configuration and customisation

• Experience with Agile methodologies and product-centric delivery

• Understanding of cloud architecture and modern development practices

• Working knowledge of AI tools and emerging technologies

• Experience in process automation and system integration

Essential Skills

• Advanced analytical and problem-solving capabilities

• Strong facilitation and workshop leadership abilities

• Excellent stakeholder management and communication skills

• Proven ability to influence and drive change

• Experience in government or large enterprise digital transformation

Personal Attributes

• Self-motivated with a strong drive for results

• Analytical mindset with attention to detail

• Adaptable and quick to learn new technologies

• Strong team player with excellent collaboration skills

• Innovative thinking and creative problem-solving approach