Service Technician (Mobile and IT Products)

IX Mobile Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading mobile and IT service provider in Singapore is seeking a Service Technician to perform repairs and maintenance on electronic devices. The ideal candidate should have experience in mobile and laptop repairs and the willingness to learn new skills. This role involves troubleshooting, customer interaction, and adhering to company KPIs. A team player attitude and ability to work retail hours are essential.

Qualifications

• Experience in repairs of electronic devices is required.
• Must be a team player and able to work retail hours.
• Willing to learn new repair skills and adapt to different devices.

Responsibilities

• Perform troubleshooting and inspections on mobile and IT products.
• Contact customers for follow-ups and provide repair updates.
• Conduct maintenance checks to ensure device quality.

Skills

Mobile phones and laptop repairs

Willingness to learn new repair skills

Team Player

Education

ITE in Electronic / IT or technical skills certificate

Minimum GCE N levels or equivalent

Job description

Service Technician (Mobile and IT Products)

To perform troubleshooting, inspections and examinations, troubleshooting problems as per customer’s complaints

May require to contact customer via phone Call/sms for follow up or to provide quotation for out of warranty repair and update repair status in the Customer Service system should there be additional fault or for fault verification.

Repair and replacement of defective parts, components or upgrading softwares to rectify the fault.

To conduct maintenance checks to ensure quality and efficiency of devices

To meet all required repair KPIs.(eg. Repair turnaround time, quality of each repair…etcs)

Adhere to OEM and Company’s SOP to achieve KPIs and repair processes

To churn daily productivity reports (including reporting of common faults found during diagnosis or repairs).

Ensure technical table are neat and tidy before leaving

Position Requirements:

• Experience in Mobile phones and laptop repairs
• ITE in Electronic / IT or technical skills certificate preferred. And with minimum GCE N levels or equivalent Or 1 year work experience in repairs of electronic devices.
• Willing to learn new repair skills for different types of electronic devices
• Team Player
• Able to work retail hours (5.5days work week)