Service Technician

MING YAN ENGINEERING PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading engineering firm in Singapore is seeking a motivated individual to handle installation and service scheduling. Responsibilities include diagnosing faults and managing customer communications. Ideal candidates hold a NITEC in Electrical/Electronic or a relevant Diploma, with 0-2 years of experience in the field. Strong communication skills and a valid driver's license are essential for this role, which offers opportunities for training and skill development.

Qualifications

• 0-2 years of experience in installing and inspecting security & communication equipment.
• Certified to operate fleet vehicles safely.
• Participate in job-related training.

Responsibilities

• Receiving installation and service instructions from Project Supervisor.
• Preparing and scheduling installations and service requests.
• Diagnosing and isolating faults, communicating with customers.
• Resolve faults and reinforce user training.
• Coordinate site testing with contractors.

Skills

Interpreting blueprints and schematic drawings

Strong communication skills

Customer service

Climbing ladders

Operating handheld power tools

Education

NITEC Electrical / Electronic or Diploma in Engineering

Job description

Roles & Responsibilities

• Receiving installation, testing, commissioning, and service schedule instructions from the Project Supervisor/Manager.
• Preparing to attend installation and service jobs, which involves contacting customers and landlords to schedule installations and service requests, and organizing the necessary project equipment, spare parts, and safety gear.
• Diagnosing and isolating faults, communicating with customers about the cause of the issues, and outlining corrective actions.
• Resolve faults by replacing defective components, readjusting system settings, and reinforcing end-user training for proper equipment usage.
• Escalate unresolved project issues to the supervisor for further guidance and action.
• Coordinate and schedule site testing with the main contractor, subcontractors, and customers as required.
• Manage and account for company-issued assets, including tools, laptops, vehicles, intellectual property, and more.
• Report on any follow-ups regarding outstanding service jobs and submit weekly timesheets.
• Participate in all job-related training to stay informed about the solutions offered by the company.

Experience/qualifications requirements:

• NITEC Electrical / Electronic or Diploma in Engineering
• 0-2 years of experience in installing and inspecting/repairing security & communication equipment or comparable product line.
• Skilled in interpreting blueprints and schematic drawings.
• Capable of climbing ladders and proficient in the operation of handheld power tools.
• Strong communication skills with a commitment to delivering exceptional customer service.
• Possess a valid driver’s license and demonstrate the ability to operate fleet vehicles safely at all times.