Service Team Leader / Senior Service Engineer

-; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global market leader in electrical services seeks a qualified professional based in Singapore to manage service operations and deliver exceptional customer satisfaction. The role demands a diploma in Electrical Engineering and at least 3 years of relevant technical experience. Responsibilities include team management, process improvement, and sustaining customer relationships in the electrical industry. Apply if you’re ready to make a real impact today!

Qualifications

• At least 3 years of technical experience in the Electrical industry.
• Experience in electrical switchgear stakeholder/project management.
• Site supervisory skills with good interpersonal relationship abilities.

Responsibilities

• Ensure customer focus and build sustainable customer relationships.
• Drive the development of processes based on customer feedback.
• Manage service professionals and guide their development.

Skills

Customer focus

Stakeholder management

Planning and coordination

Interpersonal relationship skills

Communication skills

Education

Diploma / ITE in Electrical Engineering or related discipline

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:
Service Operations Manager

Your Role and Responsibilities

In this role, you'll help run what runs the world, by taking meaningful work that drives real impact.

You will execute medium to high complex service work according to work instructions and in accordance to ABB standard processes, quality standards and safety guidelines. Deliver excellent customer services, internal and external stakeholders. Takes initiative to identify new Service business opportunities for ABB.

The work model for the role is: Onsite #LI-Onsite

Responsibilities

• Ensuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention.
• Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience.
• Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.
• Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.

Qualifications

• Diploma / ITE in Electrical Engineering or related discipline
• At least 3 years of technical experience in the Electrical industry
• Stakeholder/Project management experience in electrical switchgear
• Planning and coordination experience in technical services of electrical switchgears and devices
• Site Supervisory skills with good interpersonal relationship skills.
• Good communication skills professionally with customers, colleagues, peers, subcontractors, vendors and other stakeholders.

More about us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.