Service Team Leader (Security Systems)

TALENT TRADER GROUP PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading service company in Singapore is looking for an experienced professional to lead a service team focused on security systems maintenance. The ideal candidate has hands-on expertise with security systems, at least 3 years of relevant experience, and strong problem-solving and communication skills. This role requires effective client interaction and ensuring timely service delivery.

Qualifications

• At least 3 years of experience in security systems service/maintenance.
• Hands-on expertise with security systems and experience in configuration and integration is an advantage.

Responsibilities

• Lead and manage a service team.
• Act as primary contact for clients.
• Plan and develop service scopes and schedules.
• Ensure timely delivery of service commitments.
• Provide technical support and oversee configuration tasks.

Skills

Problem-solving

Communication

Customer service

Teamwork

Education

Diploma in Electrical/Electronic Engineering or equivalent

Tools

CCTV systems

Access control systems

Intrusion detection systems

Job description

Job Responsibilities

• Lead and manage a service team, ensuring smooth execution of maintenance and service workflows.
• Act as primary contact for clients, addressing service and maintenance issues.
• Plan and develop service scopes, schedules, and resource allocation, tracking milestones and performance metrics.
• Ensure timely delivery and completion of service commitments while maintaining client satisfaction.
• Provide technical support, perform troubleshooting, and oversee configuration or integration tasks.

Job Requirements

• Min Diploma in Electrical/Electronic Engineering or its equivalent.
• At least 3 years of experience in security systems service/maintenance.
• Hands-on expertise with security systems (CCTV, access control, intrusion detection, integrated systems); experience in configuration and integration is an advantage.
• Strong problem-solving, communication, and customer service skills with adaptability and teamwork mindset.

We are an equal opportunities employer.