Service Supervisor - Vegetarian Restaurant - 5 day work week, 50 hours

SAUTE FOOD PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent food service company in Singapore is seeking a management professional to oversee staff recruitment, training, and operations. You will be responsible for ensuring high service quality, managing stock levels, and implementing effective marketing strategies. The ideal candidate will have excellent communication skills, a strong background in sales, and a passion for customer satisfaction.

Benefits

2 meals provided

Weekly operations report updates

Qualifications

• Proven ability to communicate effectively with staff and customers.
• Experience in sales and upselling products.
• Strong problem-solving skills and service recovery techniques.

Responsibilities

• Staff recruitment, training and supervising.
• Organize regular appraisals with staff and provide recommendations.
• Manage staff behaviour and ensure high standards of service quality.

Skills

Excellent Communication Skills

Sales

Problem Solving

Customer Service

Manpower Planning

Appraisals

Inventory

Tactics

Service Recovery

Customer Satisfaction

Job description

Roles & Responsibilities

Location:

• Anchorvale Village
• Tampines Mall
• City Square Mall
• Paya Lebar Square
• Funan Mall

Working Days: 5 days per week (Total 50 hours, rest days will be on a weekday)

Working Hours: 5 days / 10.30 – 21.30 hrs (1 hr break)

2 meals provided

Salary: $2600 - $3500 and onwards depends on experience

Responsibilities

• Staff recruitment, training and supervising
• Applies to both full-time and part-time staff
• Organise regular appraisals with staff and provide recommendations to Management for confirmation / promotion
• Plan and oversee staff duty roster
• Handle staffing issues and issues between staff members
• Manage staff behaviour, etiquette and grooming at the workplace
• Managing budgets
• Provide monthly expenditure estimates and making sure budgets are well kept to
• Compliance matters
• Ensure that restaurant adheres to licensing, hygiene and health and safety legislation / guidelines
• Promoting and marketing the business
• Gather on-ground sentiments and suggest workable promotions and marketing tactics to increase sales
• Upselling of products
• Secure and run events for the outlets, and provide the highest of service standards to clients
• Managing stock
• Order supplies according to given budget
• Manage stock levels and ensure inventory is always kept up to date
• Maintain good relationships with all suppliers
• Handling customers
• Entertain both enquiries and complaints on a quick turnaround time
• Make sure all staff are well trained in taking reservations, greeting customers, giving customers advice on restaurant matters, basic problem solving and service recovery
• Ensure high standard of service quality is adhered to
• Basic finance / admin / HR tasks
• Keep all statistical and financial records of the business in order
• Set up SOPs and ensure all staff adhere
• Oversee paperwork and ensure accuracy during submissions of items
• Roaster planning and Manpower planning
• Managing Sales
• Ensure that outlet archive minimum monthly sales targets
• Assess and improve profitability of the business
• Constantly make improvements to the day-to-day running of the product and assist in developing the brand(s)
• Management role
• Work hand in hand with Management to achieve maximum profitability and positive brand image for the business
• Weekly operations report and update on challenges and relevant solutions
• Adhoc tasks as assigned by management

Skills

• Excellent Communication Skills
• Tactics
• Sales
• Manpower Planning
• Appraisals
• Inventory
• Problem Solving
• Service Recovery
• Customer Satisfaction
• Customer Service