Service Supervisor (Gilmore/Rempapa)

OUE Restaurants Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading restaurant group in Singapore is seeking an experienced professional to manage guest interactions and POS operations. The ideal candidate will have at least 2 years of experience as a Captain or Supervisor in Asian culinary. Responsibilities include assisting guests with inquiries, handling transactions, and ensuring accurate billing. This role offers various benefits including annual leave, performance bonuses, and staff discounts.

Benefits

Annual Leave

Performance Bonus

Group Medical Insurance

Staff Meals Provided

Qualifications

• At least 2 years of experience as a Captain or Supervisor in Asian culinary.
• Excellent verbal and written communication skills.
• Strong problem-solving skills to handle customer complaints.

Responsibilities

• Assist in the first point of contact with guests through inquiries.
• Manage and operate POS systems for transactions.
• Check and ensure bills’ accuracy before printing for guests.

Skills

Communication skills

Problem-solving

Team player

POS systems proficiency

Ability to work in fast-paced environment

Tools

Online booking systems

Job description

Responsibilities

• Assist in the first point of contact between guests and the restaurant through inquiries via phone, email, or online bookings.
• Attend to inquiries and provide relevant information to secure future business or filter incoming inquiries to the relevant department for follow-up.
• Manage and operate POS systems, including all card and cash transactions.
• Assist in taking guest orders, recommending menu specialties, and upselling promotions.
• Check and ensure bills’ accuracy before printing it for guests.
• Balance cash floats at the start and end of each shift, maintaining financial integrity.
• Set up tables and service areas according to SOP.
• Assist in clearing tables and dishes from the dining area and side stations.
• Support the team and attend to guest inquiries/feedback politely and professionally.
• Assist in beverage preparation and support daily kitchen operations.
• Follow and ensure appropriate personal hygiene and sanitation procedures are met.
• Assist in self-collection take-away services for guests, wrapping and packing food products to ensure they are in good condition before being handed to guests.
• Handle delivery platform apps and process orders promptly and effectively.
• Any other duties as assigned by Management.

Qualifications

• At least 2 years of work experience as a Captain or Supervisor in Asian culinary.
• Excellent communication skills; verbally and in writing.
• Strong problem‑solving skills with the ability to handle customer complaints effectively and with empathy.
• A team player to work collaboratively in a team environment.
• Positive “can‑do” attitude, motivated, passionate.
• Ability to work in a fast‑paced environment.
• Proficiency in POS systems and online booking systems (e.g., Chope).
• Willingness to work shift hours, weekends, and public holidays.

Benefits

• Annual Leave, Family Care Leave, Paid Medical Leave.
• Annual Wage Supplement.
• Performance Bonus & Annual Salary Increment.
• Group Medical, Hospitalisation & Dental Insurance.
• Long Service Award.
• Professional Growth & Development.
• Education Assistance.
• External Training Sponsorship.
• Staff Discounts.
• Staff Referral Scheme.
• Staff Meals Provided.