Service Sperviosr

TOTAL MANPOWER PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A restaurant management company in Singapore seeks an operational support staff member to assist with daily operations and uphold service standards. The role involves motivating team members, ensuring adherence to SOPs, and managing customer service interactions. Candidates should have a minimum of 2 years' experience in the food and beverage sector and possess a relevant certificate. Shift work availability, including weekends and public holidays, is essential for this position.

Qualifications

• Minimum of 2 years of relevant experience in KTV, restaurant service, or retail.
• Ability to commit to shift work, including weekends and public holidays.

Responsibilities

• Assist with daily operational matters and support restaurant management.
• Ensure staff adherence to company SOP and maintain hygiene standards.
• Plan and execute routine cleaning and maintenance schedules.

Skills

Great communication skills

Team motivation

Customer service resolution

Education

Certificate in Food & Beverage service

Job description

Responsibilities

• Assist the management with daily operational matters
• Motivate team members and maintain a high level of team cohesiveness
• Ensure staff adhere to company SOP
• Support the daily operation in collaboration with the managers, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Plan routine cleaning of the outlet
• Routine inventory stock checking
• Maintain Food Hygiene and Safety Standards
• Execution of maintenance schedule for equipment and perform routine inspections
• Able to resolve any service disruptions or customer complaints
• Able to demonstrate excellent communication and interpersonal skills
• Responsible for the preparation work of outlet opening and closing during operation hours

Requirements

• A minimum of 2 year of relevant experience in KTV / Restaurant Service / Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills
• Able to commit shift work, weekends and public holidays