Service Sales Executive

XJ Elevator Private Limited; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading elevator service company in Singapore is looking for a Sales & Business Development professional to promote maintenance services and build client relationships. The ideal candidate will manage client accounts and provide technical solutions to ensure customer satisfaction. This role demands excellent sales skills and experience in the technical services sector.

Qualifications

• Experience in sales and business development in technical or engineering services.
• Ability to communicate technical information effectively to clients.
• Strong interpersonal skills to maintain client relationships.

Responsibilities

• Promote and sell maintenance services for elevators and escalators.
• Identify and develop new business opportunities.
• Provide technical expertise and prepare service agreements.
• Ensure customer satisfaction through effective service delivery.

Skills

Sales skills

Customer relationship management

Technical consultation

Problem-solving

Job description

Sales & Business Development

• Promote and sell maintenance services and repairs for elevators, escalators, and related systems.

• Identify and develop new business opportunities with potential clients in various sectors (e.g., commercial buildings, industrial building, government sectors etc.).

• Build and maintain strong, long‑term relationships with existing and potential Clients.

• Conduct site surveys and assess Client’s need to provide customized service packages and solutions.

Technical Consultation & Solution Selling

• Provide technical expertise and recommendations to customers regarding maintenance plans, service contracts, repairs services and elevator/escalator systems.

• Prepare and present technical proposals, service agreements, repair quotation to Clients.

• Address Customer inquiries and resolve technical issues promptly to ensure Customer’s satisfaction.

Account Management

• Manage the lifecycle of Client accounts, ensuring regular maintenance schedules, system performance, repair works and timely renewals of service contracts.

• Monitor and follow up on outstanding payments, renewals and contract renewals/extensions.

• Coordinate with internal team (e.g., technical service engineers) to ensure smooth repair work and after‑sales services.

Customer Support & Service Delivery

• Ensure Customer satisfaction by addressing concerns, managing escalations and ensuring the timely delivery of services.

• Act as a liaison between the Customer and Service Team to ensure effective service operations.

• Assist in troubleshooting and/or coordinating repair and/or modernization when required.

Any other duties may be assigned as and when required by the Management Team of XJ Elevator Pte Ltd.