Service Representative - Singapore

ENGINEERINGUK; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading aerospace company in Singapore is looking for a Service Representative. The role involves providing 24/7 support, ensuring high levels of customer satisfaction, and building strong relationships with airline customers. Candidates should have a relevant degree and substantial experience in a customer-facing role, preferably in aerospace. This position emphasizes technical expertise, communication skills, and the ability to navigate a fast-paced environment, ensuring operational excellence and driving customer success.

Qualifications

• Candidates must have a degree or equivalent experience.
• Proven customer-facing experience in aerospace or technical services.
• Strong background in gas turbines or aircraft engine operations.

Responsibilities

• Provide 24/7 customer support for operational issues.
• Develop strong customer relationships.
• Analyze operational data to identify trends and opportunities.
• Promote product and service sales opportunities.

Skills

Customer service

Technical analysis

Communication

Planning

Cultural awareness

Education

Degree in Engineering or Aviation

Job description

Job Description

Location: Seletar, Singapore

Only candidates with the legal right to work in Singapore will be considered. Applicants without this eligibility will not be considered.

We are seeking a Service Representative to join our team in Singapore. In this customer-facing role, you will act as the primary point of contact between Rolls‑Royce and our airline customers, providing 24/7 operational support, driving timely resolution of issues, and ensuring the highest levels of customer satisfaction. You will build strong working relationships, identify business opportunities, and represent Rolls‑Royce’s position confidently in diverse operational environments.

Why join Rolls‑Royce?

At Rolls‑Royce we are proud to be a business that has truly helped shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls‑Royce, you’ll have the opportunity to work on world‑class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high‑performance culture.

What you will be doing

• Provide 24/7 customer support, ensuring timely resolution of operational and technical issues through the appropriate IT systems and communication channels.
• Develop and maintain strong customer relationships at all levels to support effective communication and feedback loops.
• Collect and analyze customer operational data to identify trends, potential issues, and opportunities for proactive management.
• Monitor warranties, guarantees, and airline debt, escalating significant trends as required.
• Provide inputs on customer business forecasts, fleet plans, and shop visit schedules.
• Identify and promote product and service sales opportunities, supporting Rolls‑Royce’s growth objectives.
• Represent the Rolls‑Royce position with professionalism and resilience, including in challenging discussions with customers.
• Support new product introduction, ensuring customer readiness and successful integration into their operations.
• Uphold Rolls‑Royce’s strategy, business values, and commitment to customer excellence.

Position requirements

• Degree‑qualified in a relevant discipline (Engineering, Aviation, or related) or equivalent practical experience.
• Proven experience in a customer‑facing role, ideally within aerospace or a related technical services industry.
• Strong technical and/or services background, preferably with working knowledge of gas turbines, aircraft engine operation, and airline line maintenance practices/regulations.
• Good business acumen with the ability to identify opportunities and navigate ambiguity in a fast‑paced, dynamic environment.
• IT literate, with the ability to use data systems for communication, reporting, and analysis.
• Excellent communication and interpersonal skills; able to present clearly, influence effectively, and build trust across cultures.
• Highly organized with strong planning and prioritization skills to ensure on‑time delivery of commitments.
• Culturally aware, with the ability to operate effectively in a global business environment.

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi‑year transformation programme aims to turn Rolls‑Royce into a high‑performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls‑Royce is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.

Relocation assistance is not available for this position.

Job Category: Field Services