Service Recovery Analyst

UNITED OVERSEAS BANK LIMITED; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading financial institution in Singapore seeks an experienced application support specialist. The role involves managing production issues, providing business application support in compliance with banking regulations, and maintaining workflow standards. Candidates should have at least 4 years of experience, in-depth knowledge of AML/KYC, and be able to work in a fast-paced environment with on-call responsibilities.

Qualifications

• Minimum 4 years of 2nd level application support in banking industry.
• In-depth knowledge of Anti Money Laundering (AML) and Know Your Client (KYC).
• Willing to be on-call 24 x 7.

Responsibilities

• Take ownership of production issues and outages.
• Provide proactive business application support.
• Maintain and adopt workflow and culture.
• Support audit requirements and improve batch performance.

Skills

Application support

Excellent communication

Inter-personal skills

Ability to work under pressure

Informatica

SQL

Oracle

Linux/Unix

Microsoft Technologies

Communication skills

Tools

Hadoop

Informatica

SQL

Oracle

Linux/Unix

Microsoft Technologies

Job description

Job Description

The candidate will report into the Finance, Data and Compliance Support Service Recovery team and will primarily be responsible on

• Takes ownership to all production issues and outages within Risk Management by
  • tracking and monitor the issues' progression until their completion
  • provides timely issue escalation to management
• To provide a responsive, efficient, effective and proactive business application support for the businesses you support
  • be proactive, and client focus; cultivate raving fans attitude
  • ensures clients’ requirements are met and user satisfaction through timely and quality delivery
• To establish and continue to build a collaborative working relationship with business users, development teams and IT partners
  • seek to understand, then to be understood
  • gain trust; aim for win-win outcome
• To continuously maintain and adopt workflow and culture
  • timely user request and incident logging
  • proper incident management (such as issue/impact mails, escalation, thematic root cause analysis)
  • follow any other service management requirement standards based on management direction
  • ensure the quality of incident, problem and change records is of a high standard
• To facilitate, support, and furnish data for audit requirement timely
• To ensure you proactively review the production batches, and identify areas to improve the batch performance
• To be the support champion for DR/BCP in your respective area and ensure the smooth and seamless completion of the activity

Job Requirement

• Minimum 4 years of 2nd level application support in banking industry experience
• In depth knowledge of Anti Money Laundering (AML) and Know Your Client (KYC)
• Support experience on Hadoop, Informatica, SQL, Oracle, Linux/Unix and Microsoft Technologies
• Good knowledge of banking operations
• Willing to be on-call 24 x 7
• Be able to work in fast pace and high-pressure working environment
• Excellent communication and inter-personal skills

Preferred Requirements

• Working experience in supporting Compliance related applications like Detica NetReveal, NICE Actimize, LexisNexis Solution, etc.
• ITIL knowledge and process