Service & Product Designer

Singtel Group; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading telecommunications company in Singapore is seeking a Service & Product Designer to support the design of AI-enabled journeys and prototypes. This role requires 2–5 years of experience in service design, UX, or product design. Responsibilities include research, mapping processes, and collaborating across various teams. The ideal candidate is naturally curious, enjoys experimentation, and is passionate about AI and tech-enabled operations.

Qualifications

• 2–5 years of experience in service design, UX, product design, or similar fields.
• Familiarity with journey mapping, research, prototyping, or process mapping.
• Passionate about AI, automation, or tech-enabled business operations.

Responsibilities

• Support research activities: interviews, observation, data collection, and synthesis.
• Help map current-state journeys, processes, and pain points.
• Assist in creating future-state concepts, prototypes, and small experiments.
• Document user needs, business constraints, and system requirements.
• Support workshops and co-creation sessions.
• Work across teams including product, engineering, AI, operations, and business units.
• Project/Product Management.

Skills

Service design

UX design

Product design

Journey mapping

Research skills

Prototyping

Job description

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

About the Role

We’re looking for a Service & Product Designer who is naturally curious, eager to learn, and comfortable diving into complex business processes. You’ll support the design of AI-enabled journeys, service blueprints, prototypes, and product concepts across sales and fulfilment ecosystems.

This role suits someone who loves research, structured thinking, and connecting the dots — and who wants exposure to both service and product design.

What You’ll Do

• Support research activities: interviews, observation, data collection, and synthesis
• Help map current-state journeys, processes, and pain points.
• Assist in creating future-state concepts, prototypes, and small experiments.
• Document user needs, business constraints, and system requirements.
• Support workshops and co-creation sessions.
• Work across teams including product, engineering, AI, operations, and business units.
• Project / Product Management

Who You Are

• Naturally curious, observant, and investigative.
• Strong sense of accountability and willingness to take ownership.
• Analytical and structured in thinking — able to break big problems into steps.
• Flexible in switching between service design and product design tasks.
• Motivated by learning, feedback, and experimentation.

Skills For Success:

• 2–5 years of experience in service design, UX, product design or similar fields
• Familiarity with journey mapping, research, prototyping, or process mappin
• Passionate in AI, automation, or tech-enabled business operations