Service Partner Enablement Department Director

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading service management firm based in Singapore is seeking a highly experienced Program Director to manage strategic service partnerships. This role requires at least 8 years of experience in ICT industries and strong project management skills. Proficiency in Mandarin is essential for effective communication with Chinese-speaking stakeholders. The ideal candidate will have a technical background and experience leading large teams, driving the company's regional enterprise business strategies.

Qualifications

• Minimum Bachelor of Engineering Science Technology Degree required.
• At least 8 years of experience in the ICT related industries.
• Project management ability with strategic thinking.

Responsibilities

• Implement the strategy for enterprise service partners.
• Maintain relationships between partners and service departments.
• Develop regional service partner enablement plans.

Skills

Proficiency in Mandarin

Project management

People management

Network technology skills

Problem-solving

Education

Bachelor of Engineering Science Technology Degree

Job description

Responsibilities

• Implement the overall strategy for enterprise service partners, and enable partners to support the achievement of regional enterprise business strategies and goals.
• Maintain good relationship between partners and service &deliverydepartments and executes the MPR, SD, and ITR processes.
• Gain insights into regional business requirements, and adapt and implement service partner strategies, policies, processes, tools, and platforms.
• Develop regional service partner enablement plans, work with relevant departments to implement the plans, and provide continuous enablement based on the evaluation results of partners' capabilities.
• Work with delivery and maintenance departments to develop a service consistency plan for regional partners and manage the implementation in the rep office.
• Support the achievement of regional product and professional service operating targets for partners through partner enablement.
• Develop regional service partner enablement teams and their capabilities.
• Proficiency in Mandarin is essential to ensure effective communication with the Chinese-speaking stakeholders, including head office, business counterparts, and customers based in China.

Requirements

• Minimum Bachelor of Engineering Science Technology Degree major is required.
• At least 8 years extensive experiences in the ICT related industries.
• Possess project engineering/maintenance knowledge.
• Possess multi-country experience in service network delivery, with a proven record of developing and scaling global project management.
• Possess wireless/cloud core/DC/Software technology expansion knowledge & network technology skillset.
• Possess project management ability with strategic thinking ability, deep understanding of customer business and operations, contribute as a Program Director in various scale projects.
• Possess network maintenance ability: understand the local network, familiar with the maintenance process, understand the team ability, clear problem-solving ideas, risk identification management.
• With massive project management experiences, familiar with networks operation, maintenance, and project delivery process.
• Internal and external communication and influence: able to communicate with the corresponding level of customers, and influence decision-making.
• People management skill, has past / current experiences leading a bigger team (at least40people & above) will be an advantage.
• Proficiency in Mandarin is essential to ensure effective communication with the Chinese-speaking stakeholders, including head office, business counterparts, and customers based in China.
• The candidate shall be adaptable and flexible to tasks or job scope being assigned

Interested candidate please click "APPLY" to begin your job search journey.

We regret to inform that only shortlisted candidates will be notified.

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