Service Operations Executive

Ideals Recruitment; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking candidates for a role focused on handset activation and IT support coordination. The successful applicant will manage customer inquiries, troubleshoot issues, and ensure devices are operational. Applicants should have at least a secondary school qualification and relevant experience. This position offers a salary of up to $3500 with additional benefits including medical and flexible plans.

Benefits

Variable Bonus

Medical Benefits

Flexi Benefits

Qualifications

• 1–3 years of working experience required.
• Experience in mobile phone activation or service provisioning preferred.

Responsibilities

• Perform handset activation and configuration.
• Coordinate with IT Support to troubleshoot technical issues.
• Assist customers with device setup and inquiries.
• Maintain accurate documentation of services provided.
• Provide after-hours remote support if needed.

Skills

Customer service skills

Technical troubleshooting

Back end support

Education

Secondary School Qualification or Above

Job description

☑ Salary: UP to $3500 + Variable Bonus + Medical & Flexi Benefit

☑ 5 Days Work (Monday to Friday / 8.30AM – 6.00PM)

☑ Location: Bedok (Walking Distance from MRT)

☑ Well Established Company in Singapore

Job Scope

Perform handset activation, provisioning, and configuration to ensure devices are fully operational and compliant.

Coordinate with IT Support to troubleshoot and elevate technical issues while maintaining accurate documentation.

Assist customers with device setup, inquiries, and basic troubleshooting; provide professional support to resolve issues.

Ensure timely service delivery, uphold data privacy and safety standards, and prepare progress reports for supervisors.

Provide after-hours remote support when required, responding promptly to urgent service requests or escalations.

Support daily operational and administrative tasks, working closely with customer service and logistics teams to ensure smooth fulfilment.

Requirements

Secondary School Qualification or Above

1 – 3 Years of working experience

Mobile phone activation or service provisioning preferred but not a must

Candidate must be comfortable with back end support and customer facing duties

Interested applicants are welcome to apply online with updated Resume/CV via Apply Now button

Only shortlisted candidate will be notified

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