Service Operation Supervisor

JUST TEA PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A reputable service provider in Singapore is hiring a Service Operations Supervisor to lead and support the frontline service team. This role involves ensuring service standards, operational efficiency, and providing hands-on leadership. Candidates with 2–3 years of supervisory experience in the service or hospitality industries, alongside strong leadership and problem-solving skills, are encouraged to apply. The position offers competitive salary, career growth opportunities, and a supportive work environment.

Benefits

Competitive salary

Performance-based incentives

Career growth opportunities

Employee benefits

Qualifications

• Minimum 2–3 years of experience in a supervisory or team leader role within service, hospitality, or restaurant operations.
• Strong leadership, communication, and interpersonal skills.
• Solid understanding of service management and operational workflows.

Responsibilities

• Supervise and support daily service operations to ensure smooth and efficient workflow.
• Lead, coach, and evaluate service crew members to maintain high performance and professional service standards.
• Implement and enforce company policies and procedures.

Skills

Leadership skills

Communication skills

Interpersonal skills

Problem-solving skills

Job description

Service Operations Supervisor

Location: Waterloo
Employment Type: Full-time
Department: Operations
Reports To: F&B Director

Position Overview

We are seeking a dedicated and detail-oriented Service Operations Supervisor to oversee the frontline service team and ensure service standards are consistently met. The ideal candidate will provide hands‑on leadership, support daily operations, uphold service quality, and assist in achieving operational efficiency across all service areas.

Key Responsibilities

• Supervise and support daily service operations to ensure smooth and efficient workflow.

• Lead, coach, and evaluate service crew members to maintain high performance and professional service standards.

• Implement and enforce company policies, procedures, and service protocols.

• Assist in staff scheduling, workforce planning, and task delegation.

• Monitor customer service delivery and handle escalated customer concerns professionally.

• Conduct routine checks on service quality, cleanliness, safety, and compliance with operating standards.

• Coordinate with kitchen, operations, and management teams to facilitate seamless service flow.

• Assist in onboarding, training, and continuous development of service staff.

• Prepare shift reports and provide insights on operational performance, issues, and improvements.

• Support inventory monitoring, stock handling, and proper use of equipment and resources.

Qualifications

• Minimum 2–3 years of experience in a supervisory or team leader role within service, hospitality, or restaurant operations.

• Strong leadership, communication, and interpersonal skills.

• Solid understanding of service management, customer dispute handling, and operational workflows.

• Ability to multitask and manage priorities in a fast‑paced environment.

• Basic knowledge of food safety and workplace safety standards (preferred).

• Strong problem‑solving skills and a proactive approach to operational challenges.

• 6 working days, shift work inclusive weekends, midnight, and public holidays.

What We Offer

• Competitive salary and performance‑based incentives

• Opportunities for career growth and leadership development

• Employee benefits and meal provided

• Supportive and structured work environment