Service Now Developer

OX Consultancy Pte. Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A consultancy firm in Singapore is seeking a professional to lead the implementation of ServiceNow ITOM solutions. The role involves designing and maintaining the CMDB, promoting best practices, and collaborating with teams on system requirements. Candidates should have a relevant bachelor's degree and proven experience in ServiceNow, particularly in ITOM and CMDB, as well as strong analytical and problem-solving skills.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience implementing ServiceNow solutions, particularly in ITOM, CMDB, and CSDM.
• Strong understanding of ITIL processes and frameworks.

Responsibilities

• Lead the implementation and optimization of ServiceNow ITOM solutions.
• Design, configure, and maintain the CMDB.
• Implement and promote the CSDM framework to standardize service management practices.

Skills

ServiceNow solutions implementation

ITIL processes understanding

Analytical skills

Problem-solving skills

Communication skills

Education

Bachelor’s degree in Information Technology

Tools

ServiceNow

Job description

Key Responsibilities

• Lead the implementation and optimization of ServiceNow ITOM solutions, ensuring alignment with business objectives.
• Design, configure, and maintain the CMDB, ensuring data accuracy and integrity.
• Implement and promote the CSDM framework to standardize and enhance service management practices.
• Collaborate with cross-functional teams to gather requirements, develop functional specifications, and deliver effective ServiceNow solutions.
• Provide training and support to end-users and stakeholders on ITOM, CMDB, and CSDM functionalities.
• Conduct regular audits and assessments of the CMDB to ensure compliance with industry standards and best practices.
• Identify opportunities for process improvement and automation within ServiceNow.
• Stay updated on ServiceNow releases and new features, recommending enhancements that benefit the organization.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience implementing ServiceNow solutions, particularly in ITOM, CMDB, and CSDM.
• Strong understanding of ITIL processes and frameworks.
• ServiceNow certifications (e.g., Certified Implementation Specialist, ITOM) are highly desirable.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills to effectively collaborate with technical and non-technical stakeholders.
• Ability to manage multiple projects simultaneously and meet deadlines.

Preferred Skills

• Experience with ServiceNow Discovery, Service Mapping, and Event Management modules.
• Knowledge of integration strategies with other ITSM tools and systems.
• Familiarity with scripting languages (e.g., Java) and ServiceNow development best practices.