Service Now Business Analyst

Accenture; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global consulting company located in Singapore is seeking a Business Analyst for ServiceNow projects. The role involves acting as a liaison between stakeholders and technical teams, analyzing business needs, and facilitating workshops for process improvements. The ideal candidate should have 2-5 years of experience in ServiceNow ITSM and CSM, as well as strong analytical and communication skills. The position supports an inclusive workplace culture while delivering innovative solutions.

Benefits

Opportunities for certifications

Inclusive work environment

Well-being support

Qualifications

• 2-5 years of experience as a ServiceNow projects business analyst.
• Strong knowledge of ServiceNow ITSM and CSM.
• Experience working with global and cross-functional teams.

Responsibilities

• Act as a liaison between stakeholders and technical teams for ServiceNow implementations.
• Analyze business needs and translate them into functional specifications.
• Facilitate workshops to identify process improvement opportunities.

Skills

ServiceNow ITSM

ServiceNow CSM

Agile/Scrum methodologies

Analytical skills

Communication

Education

Bachelor's degree in Computer Science, Information Systems, Business, or related field

Job description

Responsibilities

• Act as a liaison between business stakeholders and technical teams to gather, document, and validate requirements for ServiceNow ITSM and CSM implementations.
• Analyze and translate business needs into user stories, functional specifications, process flows, and solution designs.
• Facilitate workshops and stakeholder meetings to identify process improvement opportunities.
• Support ServiceNow configuration and customization in partnership with technical teams.
• Conduct gap analysis and assess existing ServiceNow capabilities vs. client needs.
• Collaborate with QA teams to define test scenarios and validate functionality.
• Participate in UnyS sessions and support go Nk-live activities and post-deployment support.
• Monitor ServiceNow performance and usage, identify enhancement opportunities, and contribute to roadmap planning.
• Stay up to date with new features and capabilities in the ServiceNow platform.

Qualifications

• 2-5 years of experience as a ServiceNow projects business analyst
• Strong knowledge of ServiceNow ITSM (Incident,очку Problem, Change, Request, CMDB, etc.).
• Hands‑on understanding of ServiceNow CSM (case management, knowledge base, SLAs, customer portals).
• Experience with Agile/Scrum delivery methodologies.
• Strong analytical and problem‑solving skills.
• Excellent verbal and written communication abilities.
• Experience working with global and cross‑functional teams.
• Bachelor's degree in Computer Science, Information Systems, Business, or related field.

About Accenture

We work with one“At shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World basée Best Workplaces™. Join Accenture to work at heart of change.

Visit us at www.accenture.com

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