Service Manager Trainee

EEMONT PRIVATE LIMITED; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading service provider in the IT sector in Singapore is seeking a Service Manager Trainee to support the management team in enhancing professional service delivery across the region. The role requires a diploma or bachelor's degree in IT or engineering, with an interest in service delivery management. This position offers fresh graduates the chance to learn and grow in a structured environment, actively contributing to service and project reviews for continuous improvement.

Qualifications

• Detail-oriented with a strong sense of ownership and accountability.
• Highly motivated to learn, proactive, and able to work in a structured manner.
• Fresh graduates are welcome; relevant training and support provided.

Responsibilities

• Support the management team in enhancing regional professional service delivery.
• Learn and understand the company’s service offerings and delivery processes.
• Assist in defining service delivery goals and translating them into clear standards.

Skills

Interest in IT professional services

Service delivery management

Strong documentation skills

Communication skills

Ability to work across teams

Education

Diploma or Bachelor’s degree in Information Technology, Engineering, or a related field

Job description

Role Overview

The Service Manager Trainee supports the management team in governing, standardizing, and enhancing professional service delivery across the region.
This role focuses on deeply understanding how services are delivered, helping define service delivery goals and plans, and proactively supporting teams to consistently deliver high-quality services in a structured and evolving manner.

Responsibilities

• Support the management team in governing, standardizing, and enhancing regional professional service delivery
• Actively learn and build a strong understanding of the company’s service offerings, delivery processes, and daily operations
• Assist in defining service delivery goals and plans, and translate them into clear standards and workflows
• Proactively support the execution of service delivery plans and ensure standards are applied consistently in daily operations
• Help coordinate manpower, resources, and documentation for services and projects
• Participate in service and project reviews to drive continuous improvement and service maturity

Requirements

• Diploma or Bachelor’s degree in Information Technology, Engineering, or a related field
• Strong interest in IT professional services, service delivery management, and continuous improvement
• Highly motivated to learn, proactive, and able to work in a structured and disciplined manner
• Detail-oriented, with a strong sense of ownership and accountability
• Able to work across teams and communicate clearly with different stakeholders
• Strong documentation and communication skills, with the ability to organize and present information clearly
• Fresh graduates are welcome; relevant training and support will be provided