Service Manager (Digital Power)

Huawei International Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global technology company in Singapore is seeking a Service Engineer to enhance customer satisfaction with Smart PV products and data center solutions. The ideal candidate should hold a relevant bachelor's degree and possess over three years of experience in a similar role. Proficiency in both Chinese and English is essential for effective communication with stakeholders in China. This position offers a dynamic work environment focused on delivering quality service and building strategic relationships.

Qualifications

• 3+ years of experience as a Service Engineer, experience in service sales is a plus.
• Proven ability to perform effectively in dynamic environments.
• Strong organizational and coordination skills.

Responsibilities

• Ensure customer fulfilment satisfaction and project delivery.
• Develop and execute key-account customer service strategies.
• Coordinate resources to meet service quality standards.
• Engage with stakeholders to resolve pain points.

Skills

Project management

Presentation skills

Bilingual in Chinese and English

Customer service strategy development

Organizational abilities

Education

Bachelor’s degree in Electronics or Electrical Engineering

Job description

Responsibilities

• Responsible for customer fulfilment satisfaction and responsible for feasible project delivery and contract fulfilment of Smart PV products, data centre critical power supply/ cooling facilities and EV chargers.
• Make and execute the Key-account customer service strategy. Develop targeted customer service strategies based on local business situations and customer requirements to ensure that the service strategies for Key-account customer can reach consensus within and around the team and build an ecosystem that matches industry service strategies.
• Understand customer pain points and requirements, explore and expand business opportunities, and design and provide service solutions that meet customer requirements.
• Participate in project strategy development, bidding, and negotiation, develop and implement the fulfilment & delivery strategies, mitigate fulfilment risks, and ensure the project deliverability.
• Coordinate internal resource and ensure that the delivery and service quality meets the standards, and meet customer requirements for project delivery and network maintenance.
• Align with customers' strategies and organizations, and build high-performance service teams.

Job Requirements

• Bachelor’s degree or higher in Electronics, Electrical Engineering, or a related field.
• At least 3 years of professional experience as a Service Engineer; prior exposure to service sales will be considered an asset.
• Excellent presentation and public speaking skills with the ability to engage diverse audiences.
• Demonstrated proficiency in project management, with strong organizational and coordination abilities.
• Proven capacity to perform effectively in a dynamic, fast-paced environment.
• Strong command of both Chinese and English, in written and spoken communication is essential to ensure effective communication with the Chinese-speaking stakeholders, including head office, business counterparts, and customers based in China.