Service Manager, Aftersales

Inchcape; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A leading automotive service provider in Singapore is seeking an experienced Service Centre Manager to oversee operations and manage after-sales service activities. The ideal candidate has a degree in Mechanical Engineering and at least 5 years of relevant experience, including team leadership. This role focuses on ensuring profitability and enhancing customer service experiences.

Qualifications

• Minimum 5 years of working experience in a similar capacity, including leading a team.
• Win-win mentality; decisive, sharp and acute thinking in critical moments.

Responsibilities

• Oversee entire Service Centre operations and manage after-sales service activities.
• Responsible for Service Centre's profit and loss by tracking sales numbers.
• Lead a team of service personnel to provide quality automotive maintenance.

Skills

Strong communicator

Problem solving

People management

Education

Degree/Diploma in Mechanical Engineering

Job description

Reports to General Manager, Mechanical Services.

What you\'ll do

• Oversee entire Service Centre operations and manage after-sales service activities to efficiency and productivity.
• Responsible for Service Centre\'s profit and loss by tracking sales numbers to ensure profitability/cost management of the service centre is met.
• Assist to define and direct activities to meet financial targets.
• Responsible for the Service Centre Customer Service Index level.
• Enhances service centre operation to create a good customer journey and experience.
• Ensure standardized procedures and processes for Service Centre and Workshop.
• Ensure workshop facilities are well maintained meeting WHS requirements.
• Lead a team of service personnel to provide quality automotive maintenance and services to customers.
• Work closely with stakeholders (e.g., Brands Principals, Internal Departments, etc.) to ensure good understanding, relationship, and teamwork to meet company expectations.
• To manage and resolve customers\' complaints.

About you

• Degree/Diploma in Mechanical Engineering with minimum 5 years of working experience in a similar capacity, including leading a team.
• Strong communicator with good problem solving and people management skills.
• Win-win mentality; decisive, sharp and acute thinking in critical moments to create wins for customers and company.
• Comfortable to work on alternate Saturday/Sunday mornings. Time off or equivalent hours will be provided to compensate for weekend work.

For any technical support please email [e-mail]