Service Manager

PARAGON COLLECTIVE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A vibrant restaurant in Singapore is seeking a restaurant service manager to enhance customer experiences by managing reservations and ensuring exceptional service. The ideal candidate will engage with diners, recommend drinks, and address their preferences, transforming any unexpected situations into positive experiences. This role promises an active work environment where your people skills will shine.

Responsibilities

• Manage customers reservations through phone calls, whatsapp and messages.
• Provide exceptional customer service to diners, making their dining experience memorable.
• Recommend drinks to diners based on their preferences.
• Explain the dishes to diners and ensure all needs are met.
• Think on your feet to handle unexpected scenarios effectively.

Job description

We are looking for someone who loves to interact with people, enjoy conversations on food and loves an active and exciting day at work!

As the restaurant service manager, you will provide an exceptional customer experience from the moment they enter the restaurant till they leave the restaurant feeling so satisfied with their meals and the service you have provided.

Job responsibilities:

• Manage customers reservations through phone calls, whatsapp and messages
• Provide exceptional customer service to diners, making their dining experience with you memorable and happy from the start to finish
• Recommend diners drinks based on what they prefer
• Explain the dishes to diners and ensure that their needs are well attended to
• Able to think on your feet should any unexpected scenario arises and able to transform any unforeseen situation into a happy experience