Service Management Trainee

KINGDOM JUNIOR PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A restaurant chain in Singapore is seeking enthusiastic individuals for customer service roles. Responsibilities include interacting with guests, handling complaints, and maintaining cleanliness. The ideal candidate is fluent in English and can apply without prior experience if they have relevant education. Opportunities for promotions to Supervisor and Manager positions are available.

Qualifications

• Candidates should be enthusiastic about customer service.
• Fluency in spoken and written English is required.
• Candidates without experience may apply with relevant education.

Responsibilities

• Interact with guests to build rapport and gather feedback.
• Handle complaints tactfully to ensure guest satisfaction.
• Maintain hygiene and cleanliness in the restaurant.
• Create a friendly and positive atmosphere for guests and colleagues.
• Maintain a friendly and positive vibe for both guests and colleagues.

Skills

Customer service enthusiasm

Fluent in English

Education

Relevant education

Job description

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

• Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
• Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

• Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.
• Daily housekeeping to ensure highest quality of cleanliness.

Front of House

• As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.
• If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Requirements

Language

• Fluent in spoken and written English

Experience

• Candidate without experience may apply with relevant education