Service Management Practitioner

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology consulting firm in Singapore is seeking a candidate to manage incident tickets and ensure effective communication with users. Responsibilities include collaborating with experts to resolve issues, clearly documenting ticket details, and addressing user queries. The ideal candidate has a basic understanding of the Software Development Lifecycle and strong communication skills. This is a 12-month contract position with potential for renewal.

Qualifications

• Basic understanding of the Software Development Lifecycle (SDLC).
• General knowledge of 3-tier system architecture.
• Quick learner with the ability to pick up functional knowledge.
• Strong communication skills for explaining technical issues to external parties.
• Proactive and collaborative team player.

Responsibilities

• Understand incident tickets and collaborate with subject matter experts.
• Communicate ticket details clearly to users.
• Respond to user queries by coordinating with internal teams.

Skills

Understanding of Software Development Lifecycle (SDLC)

Knowledge of 3-tier system architecture

Strong communication skills

Proactive and collaborative team player

Job description

About the Client

A global leader in technology consulting and digital transformation, the client specializes in delivering cutting-edge solutions to optimize business performance. With a strong focus on cloud computing, data analytics, and AI-driven insights, they empower organizations across industries to drive innovation and efficiency. Their expertise in enterprise modernization ensures seamless scalability and operational excellence for businesses worldwide.

Location – Central

Contract duration – 12 months [renewable]

Responsibilities

• Understand incident tickets and collaborate with subject matter experts to determine resolutions and timelines.
• Communicate ticket details clearly to users, including symptoms, findings, and resolutions.
• Respond to user queries by coordinating with internal teams to ensure accurate and timely information.

Requirements

• Basic understanding of the Software Development Lifecycle (SDLC).
• General knowledge of 3-tier system architecture.
• Quick learner with the ability to pick up functional knowledge.
• Strong communication skills for explaining technical issues to external parties.
• Proactive and collaborative team player.

Next Step:

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package. Simply click on 'Apply here' to drop your resume or email at [e-mail].

Susmita Sahu

EA License No: 91C2918

Personnel Registration Number: R23114076