Service Management Lead - Contract

ZENITH INFOTECH (S) PTE LTD.; Singapore; On-site; SGD 100,000 - 130,000; Full time

Job summary

A leading IT solutions provider in Singapore is seeking an experienced operations manager to lead the National Billing System. The ideal candidate will have 10-15 years of experience in healthcare operations and a strong background in billing systems management. This role involves team leadership, stakeholder engagement, and process improvement, ensuring compliance and efficiency across billing operations.

Qualifications

• Minimum of 10-15 years of experience in healthcare operations with a focus on billing systems.
• Proven track record in leading large-scale programs and managing cross-functional teams.
• Strong ability to analyze complex data and make informed decisions.

Responsibilities

• Lead day-to-day operations of the National Billing System.
• Manage and mentor a team of professionals.
• Collaborate with healthcare institutions to ensure operational alignment.
• Identify opportunities for process optimization.
• Proactively identify and mitigate risks in billing operations.
• Oversee implementation of new initiatives and system upgrades.
• Develop comprehensive reporting systems for operational performance.

Skills

Leadership

Communication

Project Management

Process Improvement

Data Analysis

Education

Bachelor's degree in IT or related field

Advanced degree preferred

Tools

SAP BRIM (Hybris)

SAP S/4HANA

Job description

ABOUT THE COMPANY

Zenith Infotech (S) Pte Ltd. was started in 1997, primarily with the vision of offering state‑of‑the‑art IT Professionals and solutions to various organizations and thereby helping them increase their productivity and competitiveness. From deployment of one person to formation of whole IT teams, Zenith Infotech has helped clients with their staff augmentation needs. Zenith offers opportunity to be engaged in long term projects with large IT savvy companies, Consulting organizations, System Integrators, Government, and MNCs.

EA 20S0237

Industry

62011 - Development of software and applications (except games and cybersecurity)

Responsibilities

• Operational Management: Lead the day‑to‑day operations of the National Billing System, ensuring efficient and accurate billing processes across all healthcare settings including acute inpatient, outpatient, polyclinic, day surgery, emergency department, and more.
• Team Leadership: Manage and mentor a team of professionals, fostering a collaborative and high‑performance culture. Ensure the team is equipped with the necessary skills and resources to meet operational goals.
• Stakeholder Engagement: Collaborate with healthcare institutions and other stakeholders to ensure alignment and smooth integration of billing processes. Conduct regular meetings to provide updates and gather feedback.
• Process Improvement: Identify opportunities for process optimization and implement changes to enhance efficiency and accuracy. Utilize data‑driven approaches to monitor performance and drive continuous improvement.
• Risk Management: Proactively identify and mitigate risks associated with billing operations. Develop and implement strategies to address potential issues and ensure compliance with regulatory requirements.
• Project Management: Oversee the implementation of new initiatives and system upgrades within the billing program. Ensure projects are delivered on time, within scope, and budget.
• Reporting and Analytics: Develop and maintain comprehensive reporting systems to track operational performance. Provide regular updates to senior management and stakeholders.

Qualifications

• Education: Bachelor's degree in IT, Healthcare Administration, Business Management, or a related field. Advanced degree preferred.
• Experience: Minimum of 10-15 years of experience in healthcare operations, with a focus on billing systems and financial management. Proven track record in leading large‑scale programs and managing cross‑functional teams.
• Skills: Strong leadership and communication skills. Proficiency in project management and process improvement methodologies. Ability to analyze complex data and make informed decisions.
• Knowledge: In‑depth understanding of healthcare billing processes, regulatory requirements, and financial systems. Familiarity with SAP BRIM (Hybris) solution stack and SAP S/4HANA is a plus.
• Attributes: Must be a self‑starter with a strong sense of urgency to respond to production issues promptly and effectively.