Service Management Lead – Contract

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A leading staffing services provider in Singapore seeks an experienced Service Management Operations Lead to oversee healthcare billing operations. You'll manage a high-performing team, ensure efficiency, and implement process improvements. The ideal candidate has 10–15 years of experience in healthcare operations and proficiency in tools like JIRA and SAP. Excellent leadership and analytical skills are essential for this role.

Qualifications

• 10–15 years in healthcare operations with a focus on billing systems.
• Experience leading cross-functional teams.
• Proven experience managing large volumes of tickets.

Responsibilities

• Lead day-to-day operations of the National Billing System.
• Manage and mentor a team of professionals.
• Collaborate with healthcare institutions to ensure performance consistency.
• Implement and monitor process enhancements for billing efficiency.

Skills

Leadership

Communication

Analytical Skills

Operational Risk Management

Project Management

Process Improvement

Education

Bachelor’s degree in IT, Healthcare Administration, Business Management or related field

Tools

JIRA

ServiceNow

SCCD

SAP BRIM (Hybris)

SAP S/4HANA

Job description

About the Role

We are seeking an experienced Service Management Operations Lead to oversee across multiple healthcare settings. This role is responsible for ensuring seamless, efficient, and accurate billing operations while driving process improvements and managing a high-performing team.

Key Responsibilities

• Lead the day-to-day operations of the National Billing System, ensuring accuracy and efficiency across acute inpatient, outpatient, polyclinic, day surgery, and emergency department billing.
• Manage and mentor a team of professionals, fostering collaboration, capability-building, and operational excellence.
• Collaborate with healthcare institutions, and other partners to ensure alignment, integration, and performance consistency.
• Identify, implement, and monitor process enhancements to improve billing efficiency and accuracy using data-driven insights.
• Proactively identify, assess, and mitigate operational risks while ensuring compliance with regulatory and system requirements.
• Oversee the implementation of new initiatives and system upgrades, ensuring timely, cost-effective, and quality delivery.
• Develop robust reporting frameworks to monitor performance metrics and provide actionable insights to senior management and stakeholders.

Qualifications

• Bachelor’s degree in IT, Healthcare Administration, Business Management, or a related field.
• Around 10–15 years in healthcare operations with a focus on billing systems, financial management, or large-scale program delivery. Proven experience leading cross-functional teams.
• Excellent leadership and communication abilities.
• Proven experience managing and resolving large volumes of tickets using tools like JIRA, ServiceNow, or SCCD.
• Familiarity with SAP BRIM (Hybris) and SAP S/4HANA
• Proficient in project management and process improvement methodologies.
• Excellent analytical and decision-making skills.
• Deep understanding of healthcare billing operations and regulatory frameworks.
• Proactive, self-motivated, and able to respond swiftly and effectively to operational challenges.
• Familiarity with IT service management frameworks (e.g., ITIL) is a plus

Thank you for your interest!

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