Service Management Lead

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading technology consulting firm in Singapore is seeking a seasoned professional to oversee operational management in healthcare billing. The ideal candidate has 10–15 years of experience in healthcare operations or billing systems, with strong leadership and project management skills. Responsibilities include leading a team, enhancing processes for efficiency, and engaging with stakeholders. This is a 12-month renewable contract offering competitive compensation.

Qualifications

• 10–15 years of experience in healthcare operations or billing systems.
• Leadership experience in large-scale programs is essential.
• Self-starter with urgency in resolving operational issues.

Responsibilities

• Oversee day-to-day billing operations to ensure accuracy.
• Lead and mentor a team to foster collaboration.
• Engage with stakeholders to align billing processes.
• Identify enhancements for efficiency using data-driven approaches.
• Monitor operational risks to ensure compliance.
• Manage system upgrades and new initiatives.

Skills

Leadership

Communication

Project management

Analytical skills

Process improvement

Education

Bachelor’s degree in IT, Healthcare Administration, Business Management

Tools

SAP BRIM

SAP S/4HANA

Job description

About the Client

A global leader in technology consulting and digital transformation, the client specializes in delivering cutting-edge solutions to optimize business performance. With a strong focus on cloud computing, data analytics, and AI-driven insights, they empower organizations across industries to drive innovation and efficiency. Their expertise in enterprise modernization ensures seamless scalability and operational excellence for businesses worldwide.

Location – Central

Contract duration – 12 months [renewable]

Responsibilities

• Operational Management: Oversee day-to-day billing operations across multiple healthcare settings, ensuring accuracy and efficiency.
• Team Leadership: Lead and mentor a team, fostering collaboration and high performance.
• Stakeholder Engagement: Work with internal and external stakeholders to align and integrate billing processes.
• Process Improvement: Identify and implement enhancements for efficiency and accuracy using data-driven approaches.
• Risk Management: Monitor and mitigate operational risks, ensuring compliance with regulations.
• Project Management: Manage system upgrades and new initiatives, delivering projects on time and within scope.
• Reporting & Analytics: Develop reporting systems to track performance and provide updates to management.

Requirements

• Education: Bachelor’s degree in IT, Healthcare Administration, Business Management, or related field (advanced degree preferred).
• Experience: 10–15 years in healthcare operations, billing systems, or financial management, with leadership experience in large-scale programs.
• Skills: Strong leadership, communication, project management, and analytical skills. Proficiency in process improvement methodologies.
• Knowledge: Understanding of healthcare billing processes and regulatory requirements. Familiarity with SAP BRIM and SAP S/4HANA is an advantage.
• Attributes: Self-starter with urgency in resolving operational issues.

Must-Have Skills

• 10–15 years in operations, service delivery, or incident management.
• Experience managing high volumes of tickets (e.g., JIRA, ServiceNow).
• Strong analytical, organizational, and communication skills.
• Ability to work independently and manage multiple priorities under pressure.
• Familiarity with service management frameworks is a plus.

Next Step

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package. Simply click on 'Apply here' to drop your resume or email at [e-mail].

Susmita Sahu

EA License No: 91C2918

Personnel Registration Number: R23114076