Service Management Coordinator (ITIL)

GMP TECHNOLOGIES (S) PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology firm in Singapore is seeking a qualified individual to coordinate and collaborate with the reporting team. Responsibilities include preparing monthly service reports, ensuring compliance with service KPIs, and driving improvements in reporting automation. Candidates should have relevant qualifications in Computer Science and proven experience in service delivery within an ITIL environment. Shortlisted candidates will be notified.

Qualifications

• Hands-on involvement in systems operation support.
• Proven working experience in service delivery.
• Experience working in an ITIL environment.

Responsibilities

• Coordinate monthly service report preparation.
• Monitor KPI/SLA compliance of Services team.
• Drive improvement in service reporting automation.

Skills

Systems consultation

Service Delivery

Ticketing Management

ITIL Foundation Certification

Education

Diploma/Bachelor Degree in Computer Science or related discipline

Job description

Responsibilities

• Coordinate and collaborate with reporting team to prepare the monthly service report.
• Prepare and present monthly service report (record of minutes and action items to be followed up etc) to key management/stakeholders.
• Ensure Services team are meeting the KPI/SLA; as well as to monitor and manage the ticketing SLA.
• Drive improvement in automation in relevant service reporting to measure the KPI and SLA.
• Involve in continuous service improvement.
• Ensure SOP are kept up to date and governance framework are in place.
• Analyse resource utilization data and provide monthly report in a timely manner.
• Perform other tasks as and when required

Qualifications

• Diploma/ Bachelor Degree or equivalent in Computer Science, Electrical / Electronics Engineering or related discipline from a recognize education institution.
• Experience in providing systems consultation with hands on involvement in systems operation support
• Proven of working experience in Service Delivery and Ticketing Management
• Experience working in ITIL environment, with ITIL Foundation Certification will be added advantage
• Experience in any of the following technologies:

For more information, please visit to www.gmprecruit.com and search for Job Reference: 18673

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R1106845