Service Executive

HATHAWAY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading service provider in Singapore is looking for a Service Executive to ensure an outstanding experience for all guests. The role involves providing excellent customer service, managing complaints, and assisting in the preparation of beverages. Ideal candidates are passionate, hardworking, and possess strong interpersonal skills. Join us in creating a welcoming environment that delights every customer.

Qualifications

• Passionate about service, drinks, and food.
• Motivated to delight and please customers.
• Good relationship-building with colleagues and managers.

Responsibilities

• Ensure every customer feels welcome.
• Provide excellent and friendly service.
• Handle customer complaints and ensure satisfaction.
• Assist in preparation of high-quality coffees and beverages.

Skills

Excellent attitude

Hardworking

Interpersonal skills

Problem-solving skills

Attention to detail

Job description

Overview

The Service Executive ensures that all guests are happy and welcome during their visit through excellent product knowledge, presentation, and communication. The Service Crew has a deep passion for customer service and high‑quality products. The Service Crew will have the opportunity to assist the coffee and beverage bar.

Duties & Responsibilities

Operations

• Ensure every customer feels welcome to the place
• Provide excellent and friendly service to customers
• Ensure smooth and pleasant ordering experience
• Ensure accurate and professional delivery of food and beverages
• Ensure smooth and polite payment process
• Able to handle customer complaints and provide immediate customer recovery to retain customer satisfaction
• Willing to go the extra mile for customers while gaining the respect and camaraderie of customers
• Ensure cleanliness and high hygiene standards of all service areas and equipment
• Assist in preparation of high-quality coffees and beverages

Requirements

• Excellent attitude, humble and very hardworking
• Very passionate about service, drinks, and food
• Motivated to want to delight and please all our different customers
• Attentive to details and meticulous to ensure smooth operations with minimal errors
• Good interpersonal skills so as to build good working relationships with colleagues and managers
• Good problem-solving skills to ensure continued operations in the face of challenges