Service Excellence/ Quality Service Manager (Healthcare, Public) #HCG

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A recruitment agency in Singapore is seeking an experienced professional to enhance patient experiences and foster a service-oriented culture. The ideal candidate should have over 8 years of experience in customer or patient service operations with a minimum of 2 years in a managerial role. Strong skills in conflict resolution, data analytics, and training development are essential for this role.

Qualifications

• Minimum 8 years in customer/patient service operations, with 2 years in a managerial role.
• Proven track record in establishing a service-oriented culture.
• Experience in developing, evaluating, and conducting service training.
• Excellent writing and editing skills.
• Expertise in conflict resolution, data analytics, and presentation skills.

Responsibilities

• Plan initiatives to enhance patient experience.
• Lead and oversee feedback management process.
• Engage with staff, patients, and caregivers.

Job description

Responsibilities

• Plan initiatives to enhance the patient experience and foster a patient-centric culture.
• Lead and oversee the feedback management process, encompassing service recovery and active engagement with staff, patients, and caregivers.

Requirements

• Hold a recognized degree with a minimum of 8 years of experience in customer/patient service operations, including at least 2 years in a managerial role.
• Demonstrate a proven track record in establishing a service-oriented culture.
• Possess experience in developing, evaluating, and conducting service training.
• Have excellent writing and editing skills.
• Possess expertise in conflict resolution, data analytics, and presentation skills.

All qualified applicants, please send in your resume to:

[e-mail]

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599