Service Engineer - Singapore

ZwickRoell; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A global leader in materials testing located in Singapore is seeking a dedicated Service Engineer to deliver high-quality services to customers. The role involves installation, maintenance, troubleshooting, and customer training for testing machines. Candidates should hold a relevant engineering degree, have a minimum of 2 years of experience, and be prepared for 70% travel. Strong communication skills and adaptability under pressure are essential for ensuring customer satisfaction.

Qualifications

• Min 2 years of experience in material testing machines and instruments.
• Working experience in measurement and analytical instruments or materials testing preferred.

Responsibilities

• Carry out regular preventive maintenance of ZwickRoell machines and instruments.
• Perform onsite installation, commissioning, and Factory Acceptance Tests (FAT) of ZwickRoell instruments.
• Diagnose and resolve faults in mechanical, hydraulic, pneumatic, and electrical components of machines and instruments.

Skills

Knowledge of materials testing & properties of materials

Basic knowledge of mechanics, hydraulics and pneumatics

Good communication skills

Proficiency with software

Goal-oriented and flexible approach to work under pressure

Experience in customer support activity of materials testing machines

Willingness to undergo continuous re-training

Proficiency in English & an Asian language (Mandarin, Korean etc.)

Proficiency in German language

Education

Diploma / Bachelor degree in engineering (Mechanical / Automation / Mechatronics)

Job description

Get started with us now! At ZwickRoell, you can look forward to a challenging and innovative areas of responsibility in an agile and internationally minded company. We push materials and components to their limits and deliver reliable test results for our customers. The family-owned ZwickRoell Group is the global market leader for materials testing systems since over 160 years. More than 1,800 employees achieve an annual turnover of 310 million Euros. Well‑known local and international manufacturers, researcher & developer as well as Universities from all industries & disciplines rely on our high‑tech testing technology from the ZwickRoell Group. We are represented by our own subsidiaries as well as by our sales & service partners in more than 56 countries worldwide.

At ZwickRoell, we are open‑minded and passionate about whatever we do! We provide and continuously develop a high‑performance culture and actively promote international exchange programs & deployments to develop long‑term career paths. We continuously strengthen our operational excellence and act with agility to excite existing customer and to win new customers.

We are looking for a service engineer who is technically skilled, customer‑focused, and adaptable, with the ability to deliver precise solutions under pressure while maintaining strong communication and teamwork

Job overview :

The Service Engineer will provide the best and timely services to customers, ensuring a seamless service experience with a strong focus on customer orientation. The role involves installation, commissioning, user training, troubleshooting, repair, calibration & maintenance services for ZwickRoell products. Working independently, the engineer will utilize technical expertise and problem‑solving skills to deliver effective solutions that maximize customer satisfaction and build long‑term trust. Location : Singapore

Job Responsibilities

Maintenance & Calibration

• Carry out regular preventive maintenance of ZwickRoell machines and instruments.
• Perform onsite calibration of load, extension, Xflow, and impact testing machines.
• Prepare and deliver calibration certificates accurately and on time to calibration laboratory.

Installation, Commissioning & Training

• Perform onsite installation, commissioning, and Factory Acceptance Tests (FAT) of ZwickRoell instruments.
• Provide user training on proper usage and handling of ZwickRoell instruments.

Troubleshooting Support

• Diagnose and resolve faults in mechanical, hydraulic, pneumatic, and electrical components of machines and instruments.
• Determine scope and nature of faults / damages in consultation with in‑house technical support team and advise customers on appropriate corrective actions including necessary spares, consumables, and accessories required for smooth machine operation.

Documentation & Reporting

• Submit timely and accurate service reports, checklists, and installation / calibration documentation for further processing.
• Site survey visits report for new machine delivery & erection.
• Fully utilize CRM system to actively document customer cases.

Planning & Coordination

• Plan and execute prompt customer visits in consultation with Service Coordinator.
• Coordinate with internal teams for smooth execution of service activities.

Others

• Perform any other ad‑hoc duties as assigned by the Regional Service Manager.

Education

• Diploma / Bachelor degree in engineering (Mechanical / Automation / Mechatronics).

Experience

• Min 2 years of experience in material testing machines and instruments.
• Working experience in measurement and analytical instruments or materials testing is preferred.

Requirements

• Knowledge of materials testing & properties of materials
• Basic knowledge of mechanics, hydraulics and pneumatics
• Experience in customer support activity of materials testing machines
• Proficiency with software
• Good communication skills
• Goal‑oriented and has a flexible approach to work under pressure.
• Willing to undergo continuous re‑training
• Proficiency in English & an Asian language (Mandarin, Korean etc.)
• Proficiency in German language would be advantageous
• 70% travel requirement