Service Engineer / Senior Service Engineer

BSD PRIVATE LIMITED; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A technology service company in Singapore is seeking a Field Service Technician to provide technical support for customers. Responsibilities include installation, maintenance, and repair of equipment, as well as customer training and documentation. Ideal candidates will have at least 3 years of experience and qualifications in engineering. Good communication and the ability to travel are essential. The role offers a competitive salary and benefits including car and mobile allowances.

Benefits

Competitive salary

Car allowance

Mobile phone allowance

Private health insurance

CPF Contribution

Qualifications

• At least 3 years of working experience in the related field.
• Able to travel overseas and on short notice occasionally.
• Preferably specialized in Field Service for SMT and Semiconductor Equipment/Machinery.
• Able to work hands-on and familiar with clean-room environments.
• This role requires the candidate to be self-orientated and independent.

Responsibilities

• Prepare service jobs and machine parts quotation instructions.
• Travel to customer sites for installation, commissioning, and repairs.
• Prepare and submit field service and technical documents.
• Build rapport with customers and address their technical queries.
• Conduct technical training for customers and new staff.
• Assist Service Manager with scheduling and reporting.

Skills

Computer

Microsoft Office

Education

Professional Certificate, Diploma/Advanced/Higher/Graduate Diploma in Engineering (Electrical/Electronic) or Engineering (Mechanical)

Job description

Job Summary and Key Objectives:

To provide a good technical service support to customers to achieve company’s goals and objective and supporting company’s business growth plans.

Requirements:

• Candidate must possess at least Professional Certificate, Diploma/Advanced/Higher/Graduate Diploma in Engineering (Electrical/Electronic), Engineering (Mechanical) or equivalent.
• At least 3 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Computer, Microsoft Office
• Able to travel Overseas and on short notice occasionally.
• Preferably specialized in Field Service for SMT and Semiconductor Equipment/Machinery.
• Able to Standby and work on weekend or Public Holidays.
• Training will be provided.
• Only candidates with field service experience will be consider.
• Able to work hands-on and familiar to work in clean-room environment.
• This is a role that requires candidate to be self-orientated and independent.

Key Responsibilities includes:

• Prepare Service jobs and machine parts quotation instruction to Administrator.
• Submit warranty claims to factory on behalf of customer.
• Travel to customer site to perform installation, commissioning, field retrofit, calibration, preventive maintenance, troubleshoot and repairs of company products.
• Prepare and submit Field service report to customer on-site.
• Prepare and submit technical documents such as commissioning/Installation reports, quality reports, calibration reports, preventive maintenance reports to customers / suppliers.
• Answer customer questions relating to technical and service problems with tactful manner and courtesy. And thus, built good rapport with customers.
• Practice continuous improvement by staying up to date with new knowledge of equipment modifications, new systems, and related technical information.
• To review and improve efficiency on technical service procedures from time to time.
• Conduct technical training for company products to customers or newly joined technical staffs.
• Take initiative to create of additional services or referral of product sales opportunities to the sales team.
• Share customer feedback to colleagues to innovate and create positive long‑term benefits.
• Manage all resources, materials and equipment required for each project to deliver the project effectively and efficiently.
• Able to work with Sales team to support for some sales activities.
• Timely report to Service Manager on all service activities situation and updates.
• Assist to Service Manager to manage Master Service activities schedule.

Remuneration:

*5-day work week (Monday to Friday. 9am to 6pm)

*Competitive salary

*Car allowance

*Mobile phone allowance

*Private health insurance and CPF Contribution