Service Engineer – Robotics | Up to $5.5K |4 Days work 1 Day WFH | Redhill - 0310

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm is looking for a Service Engineer to join their regional service team. The role involves providing technical support, maintenance, and repair services for industrial robots across Singapore and Malaysia. Candidates should possess a diploma or degree in engineering, with at least 3 years of experience in automation or technical service. Proficiency in electrical troubleshooting and willingness to travel within Southeast Asia are essential. Competitive salary range is offered.

Qualifications

• Minimum 3 years of experience in automation or technical service.
• Willingness to travel within Southeast Asia as required.

Responsibilities

• Provide repair, troubleshooting, maintenance, and basic programming support for industrial robots.
• Diagnose and repair 4- and 6-axis robot systems and associated controllers.
• Respond to customer service requests via phone, email, or onsite visits.
• Record and report robot performance and service findings in the internal system.
• Perform upgrades, repairs, and system restarts at customer sites.
• Complete detailed service reports and update service records in the CRM system.

Skills

Electrical troubleshooting

Mechanical troubleshooting

Preventive maintenance

Reading electrical and mechanical drawings

Microsoft Office proficiency

Experience with CRM systems

Education

Diploma or Degree in Engineering or related field

Job description

Service Engineer – Robotics

• Location: Redhill
• Working Hours: Monday to Thursday (in office), Friday (work from home), 8:30am – 5:15pm
• Salary Range: $4,000 – $5,500
• Diploma or Degree in Engineering or a related field.
• Minimum 3 years of experience in automation or technical service.
• Experience in electrical/electronic and mechanical troubleshooting, preventive maintenance, and repair.
• Ability to read and interpret electrical and mechanical drawings.
• Proficiency in Microsoft Office; experience with CRM systems is an advantage.
• Willingness to travel within Southeast Asia as required, including occasional customer site visits outside regular working hours.

Job Purpose

• The Service Engineer will be part of a regional service team responsible for providing technical support, maintenance, and repair services to customers in Singapore and Malaysia. The role also includes opportunities to support projects and customers across the Southeast Asia region.
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Key Responsibilities
• Provide repair, troubleshooting, maintenance, and basic programming support for industrial robots, both in-house and at customer sites.
• Diagnose and repair 4- and 6-axis robot systems and associated controllers.
• Respond to customer service requests via phone, email, or onsite visits.
• Record and report robot performance and service findings in the internal system.
• Perform upgrades, repairs, and system restarts at customer sites as required.
• Complete detailed service reports and update service records in the CRM system.
• Coordinate service activities and schedules with the Field Service Team Leader/Manager.
• Liaise with regional technical teams for warranty returns and technical support.
• Manage and update spare parts inventory and related administrative documentation.
• Learn and apply the company’s robot programming language to provide basic support and instruction.