Service Engineer (MNC / Lift & Escalator Industry)

Talent Trader Group Pte Ltd; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

A recruitment firm in Singapore is seeking a candidate with technical expertise to oversee service operations and manage teams in the lift and escalator industry. The ideal candidate has 3-5 years of experience, strong communication skills, and a customer-oriented approach. Responsibilities include managing daily maintenance and ensuring service excellence. Interested candidates can apply via email.

Qualifications

• Minimum 3 to 5 years of working experience in the lift or escalator industry.
• Mature, well-balanced, and customer-oriented personality.
• Self-motivated, results-driven, and able to inspire teamwork.

Responsibilities

• Oversee service teams and ensure efficient daily maintenance activities.
• Manage overall service operations and compliance with standards.
• Monitor call-back rates and implement corrective measures.
• Handle customer feedback and conduct inspections.
• Build relationships with stakeholders and service partners.
• Collaborate with Sales to identify repair opportunities.

Skills

Technical knowledge in lift or escalator systems

Customer management

Strong communication skills

Interpersonal skills

Negotiation skills

Education

Diploma or Degree in Mechanical, Electrical, Electronics, or Mechatronic Engineering

Job description

Responsibilities

• Oversee and ensure service teams perform daily maintenance activities efficiently to minimize escalator and lift breakdowns.
• Manage overall service operations, ensuring compliance with quality, environmental, and safety standards.
• Monitor call-back rates and “sick units,” implementing corrective and preventive measures to enhance reliability and performance.
• Handle customer feedback and complaints, conducting regular inspections and site visits to ensure service excellence and customer satisfaction.
• Build strong relationships and maintain effective communication with internal stakeholders, customers, and external service partners.
• Collaborate closely with the Sales team to identify and promote both traditional and non-traditional repair opportunities, following through until successful completion.
• Conduct cost analysis and oversee the utilization of spare parts and manpower to ensure profitability aligns.

Requirements

• Diploma or Degree in Mechanical, Electrical, Electronics, or Mechatronic Engineering, or equivalent qualification.
• Minimum 3 to 5 years of working experience in the lift or escalator industry, with solid technical knowledge and customer management experience.
• Mature, well-balanced, and customer-oriented personality.
• Strong communication, interpersonal, and negotiation skills across all organizational levels.
• Self-motivated, results-driven, and able to inspire teamwork and staff engagement.

Interested candidates who wish to apply for the advertised position, please click on APPLY button below to send in your resume or send to [e-mail]

EA License No: 13C6305

Reg. No.: R1985234 (GOH HOOI MING)

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