Service Engineer (MNC / Lift & Escalator Industry)

Talent Trader Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment firm in Singapore is seeking a Service Operations Manager to oversee service teams in daily maintenance of lifts and escalators. Candidates should possess a Diploma or Degree in a relevant engineering field and have 3 to 5 years of experience in the industry. Strong communication and customer management skills are essential for this role, which promotes teamwork and operational excellence.

Qualifications

• 3 to 5 years of experience in the lift or escalator industry.
• Strong technical knowledge required.
• Mature and customer-oriented personality.

Responsibilities

• Ensure service teams perform daily maintenance efficiently.
• Manage overall service operations and compliance with standards.
• Handle customer feedback and complaints.

Skills

Customer management

Communication skills

Negotiate effectively

Teamwork

Education

Diploma or Degree in Mechanical, Electrical, Electronics, or Mechatronic Engineering

Job description

Responsibilities

• Oversee and ensure service teams perform daily maintenance activities efficiently to minimize escalator and lift breakdowns.
• Manage overall service operations, ensuring compliance with quality, environmental, and safety standards.
• Monitor call-back rates and “sick units,” implementing corrective and preventive measures to enhance reliability and performance.
• Handle customer feedback and complaints, conducting regular inspections and site visits to ensure service excellence and customer satisfaction.
• Build strong relationships and maintain effective communication with internal stakeholders, customers, and external service partners.
• Collaborate closely with the Sales team to identify and promote both traditional and non-traditional repair opportunities, following through until successful completion.
• Conduct cost analysis and oversee the utilization of spare parts and manpower to ensure profitability aligns.

Qualifications

• Diploma or Degree in Mechanical, Electrical, Electronics, or Mechatronic Engineering, or equivalent qualification.
• Minimum 3 to 5 years of working experience in the lift or escalator industry, with solid technical knowledge and customer management experience.
• Mature, well-balanced, and customer-oriented personality.
• Strong communication, interpersonal, and negotiation skills across all organizational levels.
• Self-motivated, results-driven, and able to inspire teamwork and staff engagement.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to *****@talenttradersg.com

EA License No: 13C6305

Reg. No.: R1985234 (GOH HOOI MING)

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