Service Engineer - Merchant Automation

CAMARINE SUPERVISION PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading maritime service provider in Singapore is looking for a dedicated technical support specialist to handle customer support and servicing tasks. The ideal candidate will have over 3 years of experience in the maritime industry and strong technical skills in automation systems. You will be responsible for maintaining client relationships and ensuring high-quality service delivery.

Qualifications

• Above 3 years of experience in Maritime/Marine industry.
• Onboard ship experience handling automation systems.
• Strong knowledge of Integrated Control Monitoring System (ICMS).
• Proficient in computer hardware/peripherals and software.

Responsibilities

• Handle customer support and servicing on assigned products.
• Maintain relationships with existing clients.
• Generate service reports and update relevant documents.
• Provide technical support to customers and the commissioning team.

Skills

Customer support

Technical problem-solving

Project management

Communication skills

Teamwork

Education

Degree/Diploma in Electronics/Electrical/Instrumentation

Tools

MS Office

Job description

Responsibilities

• Handle customer support, commissioning and servicing on assigned company products.
• Responsible for servicing assignments for Southeast Asia region, maintain relationship with existing clients.
• Carry out workshop testing and technical preparations, ensure assigned tasks are excuted on a timely basis as per required quality standards.
• Generate service reports, update drawings, cable information database and other relevant documents.
• Provide remote guidance/ technical support to customers, commissioning team and project management of refit/retrofit projects, as well as back-end support to the service teams.
• Assist sales team on providing solutions to technical issues.
• Handle pre- and post-administrative work.
• Perform ad hoc tasks as assigned by line manager where required.

Requirements

• Degree/Diploma in Electronics/ Electrical/ Instrumentation or a related discipline.
• Above 3 years of relevant experience in Maritime/Marine industry.
• Onboard ship experience handling automation systems (control/ propulsion).
• Strong knowledge of Integrated Control Monitoring System (ICMS), propulsion/steering control systems, system processes, distributed control systems and power management systems .
• Proficient in MS Office and computer hardware/peripherals and software.
>Excellent communucation, problem solving and project management skills.
• Result-oriented, self-motivated, works well in a team as well as independently.
• Meticulous & methodical approach to remote case handling.
• Able to travel overseas for work on short notice when required.