Service Engineer (Medical Equipment & Device)

The Supreme HR Advisory; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR consultancy in Singapore is seeking a Service Engineer specializing in medical equipment. The role involves warranty services, preventive maintenance, and close interaction with customers and biomedical engineers. A Diploma in Biomedical or related engineering fields is required, alongside 2-3 years of relevant experience. This position offers a salary between $4000 and $5500, with regular working hours from Monday to Friday.

Qualifications

• Minimum 2–3 years of working experience in a hospital or engineering consultancy.
• Capability to operate in compliance with ISO procedures.

Responsibilities

• Carry out warranty, preventive, and breakdown service jobs.
• Plan and coordinate workload to meet job turnaround targets.
• Communicate with internal and external stakeholders professionally.
• Attend training sessions and contribute to continuous improvement.

Skills

Preventive maintenance

Customer communication

Time management

Relationship building

Education

Diploma in Biomedical / Electrical / Mechanical / Mechatronic Engineering

Job description

Service Engineer (Medical Equipment & Device)

Location: Kallang (Nearest mrt: Bendemeer)
Working hours: 5 days, Mon – Fri, 8:30am – 5:45pm
Salary: $4000 - $5500

Responsibilities

• Carry out all warranty, preventive, and breakdown service jobs assigned on a monthly basis.
• Perform preventive maintenance according to schedule, ensuring proper time planning and appointment setting with customers.
• Plan and balance workload efficiently to achieve the organizational target of job turnaround within 72 hours (excluding weekends and public holidays).
• Maintain accurate equipment history records for each customer and department, updating the Sales Operation Manager (SOM) regularly to ensure real‑time tracking.
• Prepare job sheets, obtain customer approval, and coordinate with the SOM for invoicing with the correct spare parts.
• Coordinate with the SOM to prepare quotations for the right decision‑maker and follow up for updates.
• Ensure timely job sheet closure to expedite billing and help reduce accounts receivable and inventory holding.
• Operate in compliance with ISO procedures and all risk management guidelines.
• Plan and coordinate with customers to minimize time and resource wastage.
• Prepare and track quotations and purchase orders for breakdown repairs.
• Ensure on‑site response within 10 hours during office hours, aligning with organizational objectives.
• Communicate professionally with both internal and external stakeholders.
• Build strong relationships with biomedical engineers in key accounts to enhance customer satisfaction and create competitive advantage.
• Attend all required training sessions, and contribute to continuous improvement by providing constructive feedback to manufacturers.
• Share knowledge and conduct cross‑training sessions internally to enhance the competency of other engineers; organize and provide training for biomedical engineering departments.
• Gather and share field information, provide recommendations to the Service Manager, and contribute to best practice sharing based on customer feedback and personal experience.

Requirements

• Minimum Diploma in Biomedical / Electrical / Mechanical / Mechatronic Engineering or equivalent.
• At least 2–3 years of working experience in a hospital environment or engineering consultancy firm.