Service Engineer (Medical Devices) / Pasir Panjang

JAC RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A recruitment firm in Singapore seeks a candidates for a customer support role specializing in technical assistance for medical equipment. Responsibilities include providing support, conducting preventive maintenance, and assisting in events. The ideal candidate will have a minimum of 2 years’ experience in relevant engineering fields and familiarity with DICOM standards.

Qualifications

• Minimum of 2 years’ experience in Healthcare, Biomedical Engineering, Electrical, Electronic, or Mechanical Engineering.
• Familiarity with DICOM standards.
• Proficiency in installing and managing basic server infrastructure.

Responsibilities

• Provide customer support via phone during office hours.
• Conduct preventive maintenance on medical equipment.
• Assist the Sales team in organizing workshops and events.

Skills

Customer support

Technical support

Troubleshooting

Customer relationship management

Relationship management

Tools

Windows Server

Basic server infrastructure

Job description

Job Responsibilities

• Provide customer support via phone during office hours.
• Respond to daily service requests, equipment breakdowns, and provide technical support to the marketing team.
• Conduct preventive maintenance on medical equipment under maintenance contracts.
• Assist the Sales team in organizing and supporting workshops, events, surgical procedures, seminars, and exhibitions.
• Attend to breakdown calls and perform preventive maintenance for medical equipment, including General X-ray, Portable X-ray, Laser Printers, Digital Mammography, and Digital Fluoroscopy systems.
• Diagnose and resolve complex start-up issues.
• Research, evaluate, and recommend system upgrades and service contracts tailored to customer needs.
• Build and maintain strong customer relationships to support future business opportunities.
• Troubleshoot implementation issues and provide training on equipment features to customers.

Job Requirements

• Minimum of 2 years’ experience in Healthcare, Biomedical Engineering, Electrical, Electronic, or Mechanical Engineering fields.
• Familiarity with DICOM standards (Digital Imaging and Communication in Medicine – ISO 12052).
• Understanding of standards for electronic health information exchange and integration.
• Knowledge of RIS (Radiology Information Systems) and PACS (Picture Archiving and Communication Systems).
• Proficiency in installing, configuring, and managing basic server infrastructure, networking, and Windows/Windows Server operating systems.
• Solid foundation in Electrical, Electronics, and Mechanical Engineering principles.

Interested candidates who wish to apply for the above position, please click "Apply now"